We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Managing a team of junior customer service representatives.
* Ensure customer satisfaction and provide professional customer support.
Requirements:
* High school diploma, general education degree, or equivalent.
* Ability to stay calm when customers are stressed or upset.
* Comfortable using computers.
* Experience working with customer support.
About us
Maverick is a TV & media production company. We’re passionate about our programmes, excited by talent, courageous in our outlook and believe we can genuinely make a difference. We produce TV content for the BBC, ITV, Channel 4, Sky, Discovery, MTV channels as well as the USA Network.
Maverick is particularly well known for its multiplatform products and innovations, for which it has won: 4 BAFTAs, an Emmy, 5 Royal Television Society Awards, 2 Broadcast Digital Awards, 2 British Interactive Media Association awards, and 2 World Media Awards. Its digital products include apps, websites, and YouTube channels.
The company also produces branded content for a range of international companies and brands.
Maverick has production offices in Birmingham, London and Los Angeles.
