Company Information:
At LeadingEdge Personnel we thrive on excellence through personal development and continuing improvement through education. Our competitive edge is the tenure we have with our dedicated staff coupled with our focus purely on office clerical and administrative specialists. 100% of our staff is certified by the American Staffing Association as Certified Staffing Professionals.
Description of Role:
We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third party reimbursement.
Tasks:
Clears previous day’s route and checks all paperwork for accuracy and completeness
Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
Complies with all applicable company policies and procedures
Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
Maintains referral log
Monitors office supplies
Prepares deposit for location on a weekly basis
Prepares invoices for next day routes
Processes paperwork-confirms tickets
Provides service for all retail/walk-in equipment requests
Verifies Medicare, Medicaid, and private insurance coverage information
Works with outside agencies to resolve customer issues
Performs other duties as assigned
Skills and Requirements:
High School Diploma or GED
Experience with medical equipment, preferred
Experience with medical billing practices and of billing reimbursement, preferred
Experience in medical field and administrative record management, preferred
One year of related work experience, preferred
Medical terminology, preferred
Work Schedule:
Monday thru Friday 8am-5pm
