Project overview:
We're looking for a Bilingual Czech - English customer support agent or Happiness Officer that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.
You'll also translate our product into Czech. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.
This project requires:
Customer support experience in a fast-paced environment
Great Czech and English communication skills, both written and oral
Should love making customers happy!
Should have the ability to assess each customer’s issues
Knows how to deal with difficult customers/clients
Has good analytical and problem-solving skills
Has good accurate records keeping
Must be a good team player
Can work with minimal supervision
Ability to prioritize and multitask
Knowledge of Domains, SEO, and Analytics is a plus!
Must be able to work remotely and full-time (at least 40 hours per week)
