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Full Time
88b Triq Salvu Psaila, Birkirkara, Malta, Malta
8 days ago
Can you demonstrate excellent customer service? We are seeking to recruit a Junior Office Administrator, for one of our clients, one of the world’s leading independent financial institutions. If you are looking for a new challenge, we at Ceek would love to hear from you! What is expected of you? • Provide our users with an outstanding customer experience • Provide excellent customer service via our in-app live chat • Collaborate with other teams worldwide to tackle any customers issues • Deal with the day-to-day requests which are received via telephone • Liaise and handle any urgent queries • Ensure any query is replied to and addressed within the stipulated 24-hour feedback policy • Support of other colleagues within the department as and when required • Handle and manage any AD-HOC projects that may crop up as and when requested by the management What are you expected to bring? • Previous experience in a telephone-based role, customer service, and/or administration • Exposure and/or experience with Pension products is considered an asset • Knowledge of MS Office applications • Minimum level of education is “A” Level education and/or diploma level. A degree level of education would be considered an asset, however not considered a main prerequisite • Fluency in English is a must • Confident, be efficient, organized, and diligent • Attention to detail and willingness to learn • Demonstrate a proactive and positive approach to work • Ability to work alone as well as part of a team What’s in it for you? • Attractive salary package • Growth opportunities • Vibrant environment