Your job is to spread happiness and create WOW moments to our customers, specifically:
> Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone
> Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media)
> Translate our product and all customer communications like newsletters, lifecycle emails and more
> Develop expertise on our product and internal software to help our customers efficiently
> Maintain happiness and positivity in every customer and team interaction
We ask our Happiness Officers to have:
> Professional level German and English communication skills
> Strong passion to help people with different learning curves
> Deep love for learning new things, problem solving, and analytical skills
> Experience in customer service in a fast-paced environment
> Availability to work at full time capacity (40 hours per week)
> Working desktop/computer with at least 8GB RAM
