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Full Time
Chennai & New Delhi, India
8 months ago
About Company: About Company at Testpress, we are revolutionizing the way Indian students learn. Testpress has a learning management system and online assessment software that is a simpler, faster, and cheaper tool for coaching organizations. With Testpress, educational institutions can create web-based online exams/classes that let their students take exams / attend classes from anywhere Our platform provides interesting features like gamification, microlearning, an inbuilt store, course, and student management. These have helped bootstrap many micro-entrepreneurs in the country and increase their revenue 10x. Job description Roles We are looking for a Business Development Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who's able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we'd like to meet you. Your goal will be to help us retain our customers. Responsibilities: 1. Build relationships with key employees among customers 2. Create plans to address the client's business needs 3. Advise clients on creating profitable processes 4. Schedule regular meetings with customers to ensure they are satisfied 5. Act as a point of contact for complaints and escalate issues as appropriate 6. Help sales team up-sell or cross-sell services and products 7. Study competition to find new ways to retain customers 8. Collaborate with internal teams to address customers' needs Requirements: 1. Background in customer service; industry knowledge is a plus 2. Experience tracking relevant KPIs (e.g. customer satisfaction) 3. Proficient in MS Office, MS Excel 4. A customer-oriented attitude 5. Excellent communication and negotiation skills 6. Problem-solving aptitude 7. Ability to work well with a team 8. Language: Hindi must