We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. Your main goal will be to effectively address customer issues, complaints and inquiries in a timely manner.
Duties and responsibilities
Identify customers’ needs and wants, give your best to clarify information
Research every issue and provide solutions to them
Keep records of all conversations in our call center database in a comprehensible way
Build strong relationships with customers
Follow our customer engagement strategy
Meet qualitative and quantitative targets
Requirements
Previous experience in a customer support role
Strong phone and verbal communication skills
Excellent listener
Customer focus
Ability to multi-task
Set priorities
Excellent time management skills
