User avatar
$20 - $23 Per Hour
Full Time
Remote
Poland
5 months ago
ClearScale (headquartered in San Francisco, California, USA) - AWS Premier Consulting Partner has been offering a full range of professional cloud computing services for over 10 years, including architecture design, DevOps automation, refactoring and cloud-native applications development, integration, migration, solving all sorts of security issues (from just a security check to preventing cyber-attacks) and 24/7 technical support using the best advanced technologies. The list of our customers is diverse: from government companies (ClearScale is an official cloud partner of the State of California) and educational institutions (University of California, San Francisco) to well-known global brands (IBM, Samsung, GoPro, HP, Conde Nast, Carl Zeiss, etc.) The number of satisfied customers has been well over 850, some of which can be found on the company's website in the Case Studies section. Since the very foundation of the company, we work 100% remotely from various cities and countries. We work on a high trust basis, therefore we do not monitor our employees via taking screen captures, webcams or log keyboard typing, as many other companies do. The professional reputation of our employees is of the highest value. About the role We're on the search for a Support engineer (NOC engineer) who will play a key role in Clearscale's Managed Services team. In this role, you will be part of a team that supports company clients's cloud infrastructure health and service monitoring, covering evening and night shifts during the week, as well as during the weekend (2x2). Job responsibilities Provide first-level proactive support for ClearScale's global customers Client' environment monitoring (* NIX-systems): actively monitor and maintain alerts, internal tickets, detection of bottlenecks, analysis of graphs, etc Assist in troubleshooting for all operative and infrastructure incidents Establish best practices for alerting and troubleshooting network events for the MSP Support team Monitor the performance and capability of computer systems using diversified tools Perform initial evaluations Watch ticket queues to meet SLA requirements set and enforced by the ticketing system Create trouble tickets with the carriers for circuit issues In response to incidents, the Support engineer should carefully track and document all defects and resolutions in detail Collaborate with the technical support team and engineering team as needed Communications with the customer in English (emails, slack chat, calls, work sessions) Required skills and experience Experience with Linux at the command line level Deep experience with Linux Server, Windows support (1-3 years) Self-motivated with a strong desire to work to your greatest potential and provide excellent customer support Excellent troubleshooting skills Experience with web technologies like Apache, IIS, Nginx Good understanding of DNS, HTTPS, TCP/IP Production infrastructure support (1-3 years) of US or EU customers Monitoring: Zabbix or Nagios Upper Intermediate English oral and written is a must (B2-C1) Possess excellent technical problem-solving skills and attention to detail Strongly self-motivated to overcome challenges and identify new opportunities for process improvement Ability to prioritize work while multi-tasking Highly driven to constantly improve skills and gain new knowledge Will be a huge plus: Optional: AWS Ops experience and expertise with key AWS services (EC2, IAM, S3, VPC, EKS, RDS) Optional: Monitoring tools like Zabbix or Nagios Optional: Scripting: bash, shell, Python and/or other programming skills Optional: Databases: MySQL/ PostgreSQL / Mongo What we offer # 1 Fair wage Fixed hourly rate in USD Full-time, 40 hours per week contract. It’s your main and permanent place of work, not a freelance job Payments every 2 weeks Annual Hourly Rate Review: received client's appreciation, obtained an AWS certificate, saved the world?The reward is based on facts, not on a personal attitude Reference program: many engineers joined the team by the recommendation from their friends and former colleagues and we have a reward for this A nice bonus if you accept our offer quickly # 2 Independence from the office location or office conditions because it's only up to you where you want to work from - home, office, co-working or outdoors in the woods. The only requirement - fast and reliable internet. At the same time, our engineers do not work evenings or weekends: we focus on your local timezone from any annoyance or big team buzz - we are the community of professional engineers, valuing each others' time and effort from corruption and bureaucracy - we operate in an honest and competitive environment and we are one of the AWS's top 10 key partners. # 3 Professional Development Work with innovative Silicon Valley companies and traditional American companies at the cutting edge of digital transformation We work with the newest technologies in AWS cloud
$20 - $23 Per Hour