This position works with the executive team to develop and coordinate training for all operations employees. This person will be responsible for generating highly rich and dynamic training materials, as well as have a deep understanding of technology and software development.
Work Remotely
Company: MSPbots (https://mspbots.ai/)
Work Hours and Schedule: Semi-flexible, 8:00 am-5:00 pm CST (10:00 pm-7:00 am PHT), Fixed rest days (Sat-Sun)
Work Duration: Permanent/Full-time
Salary starts at $5-$7/hr (depending on skills and experiences)
Salary increase is based on performance evaluations
Key Responsibilities:
Train new team members on end to end process
Provide training to existing team members as processes evolve and improve to ensure team member success as processes change
Track training coverage for all Operations staff, Identify areas where additional training is needed.
Assist in retraining low performing team members to assist with improvement and development
Explain KPIs and metrics to team members in ways entry level team members can digest to set clear expectations up from day 1
Facilitate process improvement plans
Requirements and skills:
At least 2 years of work experience as a Corporate Trainer
Experience working with onshore and offshore teams
MSP or MSSP experience is preferred
Experience in high volume training or coordination/administrative role in a fast-paced environment
Strong communication and presentation skills with the ability to facilitate training classes
Demonstrates personal leadership and accountability
Ability to set one's own daily schedule based on needs specified by business needs
