More than just a simple POS system, Tiller is a truly innovative ecosystem that aims to assist local merchants (restaurants, retail shops, groceries…). Order management: on site and through deliveries, stock management, reservations, etc.: Tiller offers a wide variety of key tools to help merchants / entrepreneurs succeed.
Tiller is a team of more than a 100 individuals scattered across Paris, Milan and Barcelona, who work hard and go all the way to become THE European leader in our market. With this growth in mind, Tiller recently joined SumUp, one of the leaders in the European FinTech market (Top European FinTechs in 2021 according to Sifted, a social network specialising in the world of start-ups and backed by the Financial Times).
Missions & Responsibilities:
You will handle the real-time management of our customers’ requests and distribute them according to the need between your various colleagues. You know how to optimize your working time to remain available, here are your missions :
Guarantee the management and prioritization of the customer demands and solve them
Offer an unwavering quality to our customers
Manage requests more and more diversified
Ensure an adapted communication and accompany the internal teams in case of major incidents
Participate in the implementation of tools to facilitate the returns (calls, emails, SMS etc.)
Problem-solver and teacher, you are endowed to explain the inexplicable
You are gifted with a humour without defect and with a patience without limit who allow you to keep calm always and to prioritize emergencies
Your talent for repartee is irrefutable
You know how to smile on the phone
You have already had to manage customers during an experience of sale
You wish to evolve in an environment start-up and cultivate a geek side
Ideally, you have already used the following tools: Salesforce/Freshdesk
French is a must. You are also fluent in either Spanish or Italian
Availability to work some weekends
You will work with the product and R&D teams located in Paris
1 year experience
Why you should join us :
Key moment to join Tiller in term of business and R&D
Fast-learning environment, multiple axes of learning
Cool offices (near the beach!)
Regular information sessions : Beer Fridays, Monthly Meetings..
Starting date: ASAP
Shifts: Late shifts, Tuesday to Saturday (from 12h00-21h00 on weekdays and from 10h00-20h00 on Saturdays)
Contract Indefinite term contract
A company in full acceleration in both business and R&D.
An ultra competitive commission plan plus fixe salary.
Multiple areas of learning and personal and professional development.
Offices located right next to the beach.
Surprise breakfasts and snacks.
Regular briefings in the form of "Beer Fridays".
Tiller initiatives: Airlines, Events, Switch, Talks, Workshops.
Our culture book: https://bit.ly/2JVQfRL