More than just a simple POS system, Tiller is a truly innovative ecosystem that aims to assist local merchants (restaurants, retail shops, groceries…). Order management: on site and through deliveries, stock management, reservations, etc.: Tiller offers a wide variety of key tools to help merchants / entrepreneurs succeed.
Tiller is a team of more than a 100 individuals scattered across Paris, Milan and Barcelona, who work hard and go all the way to become THE European leader in our market. With this growth in mind, Tiller recently joined SumUp, one of the leaders in the European FinTech market (Top European FinTechs in 2021 according to Sifted, a social network specialising in the world of start-ups and backed by the Financial Times).
Missions & Responsibilities:
You will handle the real-time management of our customers’ requests and make sure they are actioned within the SLA established by the company.
Provide professional and courteous customer care to improve business performance
Offer assistance to customers in a very pleasant and friendly manner
Assist customer with all their requests within the SLA given
Manage the escalation process to different departments within the company
Handle dissatisfied customers in a polite and professional fashion
Track and follow-up all customer requests in a timely manner
Answer customer inquiries concerning services, products, billing etc
Maintain broad knowledge of company products and services
Participate in business development program to support company’s professional growth as well as to provide quality services to customers
Problem-solver and solution oriented
You are looking for an environment where continuously learning is being challenged on a daily basis
You engage proactively with other departments and customers to come up with better options and resolutions
You are patient and do not take things personally, can easily prioritize
You adapt well to changes, start-up environment
Ideally to have used previously Freshdesk and Salesforce
Would like investigating and testing software
Availability to work on shifts and weekends
You speak Italian and Spanish (English is a must)
Why you should join us :
Cool offices (near the beach!)
Amazing multicultural team
A phone call with the Recruiters
Interview with our Customer Care Team Leader/ Manager / Company Co-Founder
Starting date: ASAP.
Nature of the contract: Full-time
Shifts: Late shifts, Tuesday to Saturday (from 12h00-21h00 on weekdays and from 10h00-20h00 on Saturdays)