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Full Time Non-Remote
Barcelona, Spain
11 days ago
More than just a simple POS system, Tiller is a truly innovative ecosystem that aims to assist local merchants (restaurants, retail shops, groceries…). Order management: on site and through deliveries, stock management, reservations, etc.: Tiller offers a wide variety of key tools to help merchants / entrepreneurs succeed. Tiller is a team of more than a 100 individuals scattered across Paris, Milan and Barcelona, who work hard and go all the way to become THE European leader in our market. With this growth in mind, Tiller recently joined SumUp, one of the leaders in the European FinTech market (Top European FinTechs in 2021 according to Sifted, a social network specialising in the world of start-ups and backed by the Financial Times). Missions & Responsibilities: You will handle the real-time management of our customers’ requests and make sure they are actioned within the SLA established by the company. Provide professional and courteous customer care to improve business performance Offer assistance to customers in a very pleasant and friendly manner Assist customer with all their requests within the SLA given Manage the escalation process to different departments within the company Handle dissatisfied customers in a polite and professional fashion Track and follow-up all customer requests in a timely manner Answer customer inquiries concerning services, products, billing etc Maintain broad knowledge of company products and services Participate in business development program to support company’s professional growth as well as to provide quality services to customers Requirements: Problem-solver and solution oriented You are looking for an environment where continuously learning is being challenged on a daily basis You engage proactively with other departments and customers to come up with better options and resolutions You are patient and do not take things personally, can easily prioritize You adapt well to changes, start-up environment Ideally to have used previously Freshdesk and Salesforce Would like investigating and testing software Availability to work on shifts and weekends You speak Italian and Spanish (English is a must) Why you should join us : Fast-learning environment Cool offices (near the beach!) Snacks Beer Friday Amazing multicultural team Meet us! A phone call with the Recruiters Interview with our Customer Care Team Leader/ Manager / Company Co-Founder Additional information: Starting date: ASAP. Nature of the contract: Full-time Shifts: Late shifts, Tuesday to Saturday (from 12h00-21h00 on weekdays and from 10h00-20h00 on Saturdays)