User avatar
Full Time Partially Remote
Kraków, Poland
6 days ago
ROLE STATEMENT: To provide customer service interface between the customer and TE Energy. To serve allocated customer accounts to deliver excellent customer experience. To maximize customer satisfaction and provide an interface between field sales and customer. To build and maintain relationships with internal support functions and external customers. KEY RESPONSIBILITIES: • Central contact for all customer requirements • Comprehensive support for external and internal customers as well as product advice (customers, technical support, planning & logistics, sales) • Support for all relevant issues relating to order processing from inquiry to delivery • Complaint processing • Active participation in the design of new processes and Systems to improve customer satisfaction, ECE • Voice of the customer • Quoting to customer • Driving growth in alignment with Sales through inside sales activities KEY EXPERIENCE/SKILLS: • Completed commercial training • Several years of professional experience in customer service / customer care • Very good SAP knowledge, preferably Sales & Distribution • Customer-oriented, independent work • Success-oriented, open-minded, organized, resilient even in stressful situations • Team player and confident single performer • Willingness in an international team work • Technical interest and understanding • Perfect knowledge of Swedish or Danish (Norwegian and Finish could be a benefit but not a must) • Good time management and ability to priorities tasks • Pro-active and responsive to customer (internal and external) requirements What we can offer Work in a team where a good atmosphere and team spirit is one of greatest values Private medical healthcare including dentist for you and your family Attractive package of extra benefits of your choosing in My Benefit Platform Multisport card Delicious coffee Flexible working hours Possibility to work from home or working from the office Modern and comfortable office with chill out zone