Customer Service
M&M Global Transfers S.L.
Requirements:
- High level of English and Spanish (speaking, writing, reading and listening)
- A quiet work environment that allows you to communicate via voice
- Computer with at least 8 GB of RAM
- Headset with a working microphone
- Availability to work morning, afternoon, and night shifts, including weekends
Salary:
- During the first two months of training: $350
- Upon successful completion of the probation period: $500
Key Tasks:
- Handling Customer Inquiries
- Respond to customer queries via phone, email, or chat about services, pricing, and booking procedures.
- Provide detailed information about the types of vehicles available, meet and greet services, and the areas covered.
- Answer questions about airport pickup procedures, such as where to meet the driver and how to recognize them.
- Booking Management
- Assist customers with booking transfers, either through online platforms, email, or over the phone.
- Verify booking details, including pickup locations, dates, times, and special requests (e.g., child seats, extra luggage).
- Manage last-minute changes or cancellations, ensuring smooth communication with drivers and dispatch.
- Resolving Complaints and Issues
- Address customer concerns about delays, service issues, or driver-related problems.
- Provide quick and effective solutions, offering refunds or alternative arrangements when necessary.
- Mediate between customers and other departments (e.g., dispatch or billing) to ensure resolution.
- Meet and Greet Coordination
- Confirm that meet and greet instructions are clear to both customers and drivers.
- Ensure that drivers are updated with flight delays or changes to pickup locations.
- Communication with Drivers and Traffic Operators
- Relay customer preferences or last-minute changes to the traffic operator and drivers.
- Confirm that drivers are in the right location for pickup and have all necessary details about the client.
- Monitor ongoing trips to ensure all runs smoothly and handle any disruptions.
- Emergency Support
- Provide immediate assistance to customers in case of emergencies (e.g., a missed flight, vehicle breakdown).
- Ensure that backup plans, such as alternative vehicles or last-minute bookings, are available.
- Maintaining Knowledge of Company Services
- Stay updated on all company services, offers, and policies to provide accurate information to clients.
- Communicate any service changes or new promotions to customers during their interactions.
