We are currently seeking a motivated, enthusiastic, and reliable Customer Service Assistant to join our ever-growing team of professionals. In this role, you will interact with our clients one-on-one on a daily basis, addressing concerns, making sales, and fielding questions. To be successful in this position, you will be self-motivated, persistent, and knowledgeable, with a friendly yet professional demeanor.
Interact with clients on the phone, internet, and face-to-face in a professional manner.
Meet all customer needs and exceed expectations, upholding our strong reputation.
Continually expand your knowledge of our business in order to.
Accurately answer question and address client concerns.
Log all contacts in our customer database system accurately.
Maintain accurate and up to date client files.
Generate quotes and timelines for clients as requested.
Suggest additional products and services of use to clients.
Investigate and pursue client leads, expanding our client base.
Conduct basic administrative tasks such and copying and filing.
Generate monthly, quarterly, and annual reports for management.
Excellent computer skills, including Microsoft Office and databases.
Familiarity with office equipment and multi-line phone systems.
Proactively seek solutions to problems, notifying Management when concerns arise.
High school diploma or equivalent required, college degree preferred.
Minimum 2 years' experience working in customer service.
Significant work experience in sales or finance is a plus.
Exceptional communication skills, both written and verbal.
Outstanding phone and email etiquette.
Innovative thinker with a positive attitude.
Able to remain calm and professional, even with challenging clients.
Able to manage multiple accounts simultaneously.
Keen attention to detail and excellent memory, making clients feel known.
Ability to learn about our changing product line and articulate specifications readily.
Able to thrive in a fast-paced, high-volume work environment.