1. Responsible for shopee / lazada and other platforms customer service online consulting work, for customers to answer questions, improve customer satisfaction, promote the order to achieve, improve the store conversion rate;
2. Familiar with the company's products and related information, understand the platform and store rules, preferential activities and after-sales service;
3. Store evaluation tracking time, timely processing, patience with customer and good communication. Timely and correct register in ERP system for refund, refund, reissue and other after-sales issues, and follow up the delivery situation;
4. Follow up after sales evaluation: poor evaluation - understand customer's demand points, provide further help to customers, make customers satisfy.
5. Improve customer satisfaction, work efficiency, find problems and provide solutions to help solve the problem. Report to the supervisor, after the supervisor approved the implementation.
Online customer service experience is preferred
Familiar with the basic operation of the computer
Typing speed of more than 50words/minute
Effectively deal with pre-sales issues.
200 chats a day
Familiar with cellphone accessories background, strong learning ability, careful and meticulous at work, strong sense of responsibility;
Cheerful personality, good communication skills, quick thinker, correct attitude, have a strong academic ability;
Responsible, patient and have team work spirit