The Hello Team is a 24/hours answering service and offshore hiring company. our goal is to reliably assist our customers to excel while giving unparalleled administration and client support.
We are looking for a Customer Service Representative with proven experience and a passion for providing assistance and excellent customer experience through our diverse communication channels.
Responsibilities:
- Take customer calls and provide accurate and satisfactory answers to their questions/concerns
- Provide exceptional customer service, while being decisive, firm and empathetic
- De-escalate situations involving dissatisfied customers
- Guide callers through troubleshooting and navigating them through the company site
- Clearly communicate with internal team members on external customers requests
- Perform outbound calls
- Effectively manage a high call volume
- Document every interaction
- Perform other responsibilities as assigned
Qualifications:
- 1-2 years of contact center experience
- Property management experience preferred
- Team first mindset is required
- Ability to work in a fast-paced environment
- Must be able to adapt to change
- Must be able to manage multiple tasks and lines of communication
- Strong communication skills, both written and verbal
- Positive, can-do attitude with a commitment to excellence and achieving goals
- Tech savvy
- Weekend availability
