We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role.
Will be taking support calls, emails, and chats
Will do data entry tasks such as support ticketing and order fulfillment, etc
Updated resume with employment dates (Months and Years)
Excellent written and verbal English communication skills
At least a year of work experience as a Customer Service Representative
E-commerce support experience is not required, but definitely a plus
CPU: At least i3 or AMD equivalent. For Mac devices, at least a 2013 model or newer.
RAM: 8 GB
Operating System (PC): Windows 10 or newer, (macOS): Catalina (10.15) or newer
Internet: Stable ping 80 ms or less, 10 Mbps download and 10 Mbps upload speeds
Preferably a headset with a noise-canceling feature - No background noises
A decent webcam
Schedule: This will vary, but the majority of our team members work in EST or PST timezone (Eastern or Pacific Standard Time) and a few AU and UK time zones.
We are currently sourcing people only from the Philippines, South Africa, India, El Salvador, Bolivia, Honduras, Peru, Costa Rica, Argentina, Nigeria, Nigeria, Jamaica, and Kenya.