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$20 - $30 Per Hour
Full Time
United States and Canada
7 months ago
We are looking for someone proactive, trustworthy, empathetic, and patient, with the ability to handle difficult customer situations and turn a negative experience into a positive one. You should be skilled in communication and able to work well with the internal organization (team) and external customers. PRIMARY DUTIES: *Providing introductory information to new customers *Ensuring that customers are satisfied with products or services *Following up with clients or customers to check that they’re still satisfied with any purchases *Letting customers or clients know about additional products or services *Determining the quickest, most effective ways to answer a client’s or customer’s questions *Escalating queries and concerns *Troubleshooting common issues with a product or service REQUIREMENTS: *Interpersonal and customer service skills *Analytical and problem-solving skills *Multitasking and organizational skills *Ability to answer a high volume of calls and/or emails daily *Ability to share work among a customer service team *Attentiveness and patience *Time-management skills *Ability to find the positive in any situation
$20 - $30 Per Hour