We are looking for someone proactive, trustworthy, empathetic, and patient, with the ability to handle difficult customer situations and turn a negative experience into a positive one. You should be skilled in communication and able to work well with the internal organization (team) and external customers.
PRIMARY DUTIES:
*Providing introductory information to new customers
*Ensuring that customers are satisfied with products or services
*Following up with clients or customers to check that they’re still satisfied with any purchases
*Letting customers or clients know about additional products or services
*Determining the quickest, most effective ways to answer a client’s or customer’s questions
*Escalating queries and concerns
*Troubleshooting common issues with a product or service
REQUIREMENTS:
*Interpersonal and customer service skills
*Analytical and problem-solving skills
*Multitasking and organizational skills
*Ability to answer a high volume of calls and/or emails daily
*Ability to share work among a customer service team
*Attentiveness and patience
*Time-management skills
*Ability to find the positive in any situation
