We are hiring for the role of
A Customer Service Representative interacts with customers to provide information, address inquiries, resolve complaints, and handle various customer-related issues. The role involves maintaining a positive, empathetic, and professional attitude while ensuring customer satisfaction through excellent service.
Responsibilities:
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Identify and assess customers' needs, ensuring accurate and efficient resolution of issues or concerns.
Provide information about products/services, policies, and procedures.
Handle and resolve customer complaints, escalating complex issues to the appropriate department if necessary.
