We are looking for a customer-oriented, experienced and motivated Customer Service Representative to join our marketing team! If you love helping people and are customer-centric, we want to meet you! As a Customer Service Representative you have to be able to put yourself in the customers' shoes and remain helpful, patient, positive and cheerful.
Duties and responsibilities:
Stay friendly and helpful
Resolve questions and service issues for customers via phone, email and text
Accurately document customer interactions
Determine opportunities for new sales
Resolve all inbound and outbound support requests per established guidelines.
High School Diploma or equivalent
Focus on quality and attention to detail
Good time-management skills
Ability to multi-task
Strong interpersonal and communication skills
Critical-thinker and problem-solver
Ability to work with minimal supervision