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$17 - $18 Per Hour
Lincolnshire, IL, United States
4 days ago
We are seeking an Inbound Customer Service Representative to help solve issues for our customers. In this position, you will answer phone calls and emails from our customers, work to find solutions, and offer additional options as necessary (requesting replacements, refunds, etc...) You may also answer questions from potential customers regarding products sold on our website or in our catalogs. The main qualifications for this role are strong communication and problem-solving skills. A background in customer service is considered an asset. Please note this job requires to be on-site in Lincolnshire, IL Key Responsibilities o Answering inbound calls for customers wanting to buy products seen in our catalogs or online o Checking on order status, requesting replacements, handling damages, refunds, assisting with billing inquiries by utilizing different channels including emails and chat o Engaging customers, making them feel valued and appreciated o Responding to emails from customers and potential customers o Log all calls, issues, and solutions Requirements: o Computer skills required o Be able to navigate through websites and multiple screens o Ability to learn computer programs o Be punctual and have good attendance o Excellent communication skills/speaking in a professional manner o Fluent (reading, writing, and speaking) in English with clear enunciation/pronunciation o Able to actively listen, analyze information properly and make logical decisions o This job requires to be on-site in Lincolnshire, IL Training Schedule Requirements o Attending all training days in full is mandatory: o Training 3 weeks Monday to Friday, 8:00am - 4:30pm After training, the work schedule will be as follows: September to December (peak season): o Monday through Friday, including weekends with availability between: 8am – 6pm o 2 days off during the week when scheduled to work weekends o Opportunities for overtime during peak season What's in it for you? o Full time seasonal work and may lead to a full time permanent work o Starting rate is $17.50/hr o Training is fully paid o 35% discount on orders from our brands and an employee purchase perks plan
$17 - $18 Per Hour