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Full Time Remote
United States and Canada
28 days ago
Location: North America – Any location within 1 hr of a major airport We currently have an opening for a Customer Success Manager. This is a hybrid consulting and account management role, and this person will be required to support Copperleaf’s relationships at various levels of named accounts in conjunction with the Copperleaf sales, business development, and customer experience teams. This person will be responsible for maintaining high customer satisfaction and the referencibility of 100% of our installed base as well as ensuring that Copperleaf solutions continue to be strategic and to create significant value within our customers’ businesses. The Customer Success Manager will also have responsibility to work across teams with customer experience, support, and sales. The role will require working with the sales team as appropriate to maximize the opportunity for the expansion of the use of Copperleaf’s software solutions within our installed base. As Copperleaf continues to grow at a rapid pace, there is the opportunity for this role to grow into a leadership role developing and expanding the Customer Success function within our organization. Keys to Success & Responsibilities Copperleaf sells into asset intensive organizations and companies that deal with competing priorities in their capital planning, asset management and portfolio decision making. To be successful in this dynamic and changing environment, the ideal candidate will: • Communicate well with Copperleaf’s product development, sales, marketing, and leadership teams • Communicate the value of Copperleaf’s solutions at multiple levels within the client’s organization • Have a passion for recognizing opportunities to develop functionality that will address new customer problems and enhance the value of Copperleaf’s solution/product • Be deeply interested and passionate about how customers use Copperleaf’s technology to solve business problems and make better decisions • Be comfortable advocating for client’s needs with internal teams, as well as champion Copperleaf in discussions with the client • Have experience having the tough conversations with clients as well as an ability to say “No” and “Not yet” when appropriate • Actively engage with prospective stakeholders within our existing client base to develop relationships at various levels within the organization and particularly at a senior executive level • Develop and maintain trusted advisor relationship with key decision makers • Ability to understand and navigate a complex organization to help our customers in driving positive change management. • Champion the resolution of customer issues as they arise by marshalling resources within the Copperleaf organization • Work with business consultants to understand our clients’ current business practices and strategic business drivers, develop and identify pain points that link to our client’s unique capabilities, and help the client develop a vision for solving these key pain points • Have experience develop roadmaps with clients and leading future-looking strategic conversations • Manage and improve recurring client satisfaction measurement activities Requirements: • 5+ years of experience in a Consulting, Advisory or Solution Sales role working with enterprise accounts • A background in the utility industry is highly preferred • Knowledge of asset intensive industries such as Public Sector, Utilities, Oil & Gas, Mining, Public Sector or Transportation is highly desirable • Leadership and team building experience is desirable • Have effective communication skills with the ability to clearly articulate customer problems and challenges • Be proficient with Microsoft office and Salesforce • Preparing PowerPoint presentations and sales displays • A bias for action and the ability to operate independently • Exceptional organizational, verbal, and written skills • Experience speaking or presenting in front of groups (ie; presentations, debates, instructing) • You enjoy travelling and are willing to spend a significant amount of time traveling throughout North America and potentially internationally (during COVID, travel expectations will vary based on target account locations and relevant Copperleaf guidelines, account guidelines, and local/federal regulations) What's it like here? At Copperleaf, culture is at the very core of who we are and what we do. We’re a world-class team of innovators that inspire one another to learn and continually push the limits of what’s possible. We cultivate an atmosphere of openness and support where all opinions and ideas are valued and encouraged, and where teamwork is key to success. We value a diverse environment and are proud to be an equal opportunity employer.