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$1,000 - $1,500 Per Month
Full Time
9 months ago
We are seeking a proven performer to help us grow our loyal customer base. Responsibilities include generating new business in existing accounts, as well as playing a key role in driving strategic initiatives. The Customer Success Manager will work with internal teams and directly with existing/new customers to develop renewals and expansion strategies, formulate ROI, reduce churn, and help customers grow. As a fast-growing web-based start-up we are looking for a Success Manager to join our team to help maintain, grow, and provide world-class support to our Customer Base. Responsibilities • Leverage new and established customer relationships to deliver ROI and expand and renew subscriptions, while providing a high-level of service for clients. • Strategic account planning and execution skills ability to across both IT and business units • Strong technical aptitude, passion, and commitment for customer success • Strong time management skills. Ability to articulate a clear, concise return on investment value statement • Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment • Ensure high rate of renewal across customer base - Proactively assesses, clarifies, and validates customer needs on an ongoing basis • Identify opportunities to upsell additional users and services • Manage existing accounts and maintain relationships with decision makers at the executive and management levels • Manage and track customer and transactional information in a CRM system • Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers’ expectations • Provide product demonstrations and general support to prospective customers • Develop and deliver strategies that help drive our clients business • Keep abreast of competition, competitive issues, and products • Practice effective, excellent communication with management, customers, and support staff • Provide fanatical support and service to account base Requirements • Bachelors and/or Masters degree • Must be Fluent in English • Experience driving adoption of SaaS-based solutions a plus • 2+ years of customer success / sales / account management / relevant experience • Previous sales experience a plus • Outstanding organizational skills, and ability to manage multiple projects • Passionate about building customer relationships • Ability to thrive in a fast-paced environment
$1,000 - $1,500 Per Month