• Any Graduate
• 0 – 1 yrs
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possesses excellent product knowledge to enhance customer support.
• Excellent interpersonal, written, and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems & Computer skills.