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Full Time
1 month ago
Introduction We are iDeals, a fast-growing B2B SaaS company that has taken the lead in a secure business collaboration software niche. iDeals’ products are used by more than 150,000 companies and 700,000 users worldwide, and our company is recognized as the highest-rated and customer-centric in the market. We are on a mission to build the most robust Virtual Data Room (VDR) solution that ensures secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals. We are looking for a Customer Support Representative to join our multi-national team delivering the best customer experience daily. This role is based in Germany or any other European region. We are looking for a passionate service professional to take a seat at our supercharged rocket! Looking forward to welcoming you aboard! WHAT YOU WILL BE DOING: Processing client requests via calls, chats, and emails Ensuring strict confidentiality of client information in accordance with the company’s security policy Resolving technical problems according to the troubleshooting guides Holding product training for customers Interaction with the engineering and product teams for solving client cases From time to time: taking over additional tasks, if necessary - e.g., writing content to support users or documenting internal procedures, etc. WHAT YOU SHOULD HAVE: 2+ years of experience in customer service (b2b or b2c) German - native speaker Fluent or advanced English - both oral and written Advanced French - both oral and written Strong analytical skills and attention to detail Focus on clients Responsibility and proactive work ethic Ability and readiness to work fully remotely WHAT WE OFFER: iDeals Wellness Package: for medical insurance and health-related activities Mental Health Support Package Paid vacation, sick days, days off, and paid national holidays Paid family leave Paid pregnancy disability leave Paid sabbatical leave Unlimited learning and development opportunities Professional and self-development books and subscription services compensation Sponsorship of participation in inspiration events, conferences, meetups Obtain the company’s support if you decide to become a speaker or writer Reimbursement of participation in sports competitions International team-building activities Support with organization workplace at home. Provided budget for home-office setup. Reimbursement of coworking space expenses Internal growth policies Regular performance and salary reviews Generous internal referral program iDeals Suprise Boxes from the People Experience Excellence, Care, Trust, Collaboration, and Commitment are core values to the iDeals team COMPANY CULTURE: We are driven by the mission of creating exceptional experiences for employees and customers alike. Our unwavering values of commitment and excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further. Our diversity and different perspectives are the foundation of our success. Our two values collaboration and trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Last but not least, care value drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living. iDealers work in a remote-first model, meaning we collaborate remotely from anywhere – either home, cafe, co-working space, or one of our offices. And although we are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels surrounded by teammates and engaged with our common goals. iDeals is an equal opportunity employer iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.