• Strong problem solving, critical thinking, and customer service skills.
• Provide excellent verbal and written communications skills.
• Work in a fast-paced environment, able to adapt to frequent changes.
• Basic technical knowledge of network and PC hardware, including hands-on troubleshooting.
• Excellent interpersonal and communication skills; ability to interact effectively with others.
• Maintain a high level of responsiveness, communication, and professionalism.
• Ability to multi-task and adapt to changes quickly
• Ability to establish and maintain a professional relationship internal and external contacts.
• Experience with Windows Operating Systems
• Experience with cloud-based software solutions.
• Experience with Desktop Remote Control tools (Bomgar, LogmeIn, etc.)
• Knowledge and experience with ticketing systems (Service Now, Salesforce, and Remedy).
• Understanding of support tools, techniques, and how technology is used to provide support
