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$55,000 Per Year
Full Time
Santa Clara, CA, United States
10 months ago
• Strong problem solving, critical thinking, and customer service skills. • Provide excellent verbal and written communications skills. • Work in a fast-paced environment, able to adapt to frequent changes. • Basic technical knowledge of network and PC hardware, including hands-on troubleshooting. • Excellent interpersonal and communication skills; ability to interact effectively with others. • Maintain a high level of responsiveness, communication, and professionalism. • Ability to multi-task and adapt to changes quickly • Ability to establish and maintain a professional relationship internal and external contacts. • Experience with Windows Operating Systems • Experience with cloud-based software solutions. • Experience with Desktop Remote Control tools (Bomgar, LogmeIn, etc.) • Knowledge and experience with ticketing systems (Service Now, Salesforce, and Remedy). • Understanding of support tools, techniques, and how technology is used to provide support
$55,000 Per Year