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Full Time
Latin America
9 months ago
12 months definite contract / Full-time Location: The successful candidate may be based in a country where one of the independent National/Regional Greenpeace organisations (NRO’s) is located (subject to agreement). See the locations here. We offer competitive NGO level salary and benefits, the specifics of which depend on location where the successful candidates will be based. Greenpeace is a global campaigning network. It comprises 26 independent National/Regional Organisations and a coordinating organisation, Greenpeace International. Greenpeace uses peaceful, creative confrontation to expose global environmental problems and develop solutions for a green and peaceful future. Greenpeace International is looking for a Documentation and Training Coordinator to help the global network achieve engagement and impact through the provision of engagement technologies documentation, training and community support. The International Technology Department delivers technology and data solutions that enable the Greenpeace network to win campaigns and engage with millions of people around the world. Responsible for maintaining documentation for our engagement systems and for conceptualising and implementing online courses, you will provide inspiring training, thought leadership and technical content to equip the Greenpeace community to manage technologies. You will play an essential global networking role, ensuring great collaboration with and between National/Regional Offices (NROs) and the international product teams. In this role you will: Create, review and continuously update all documentation produced by the international product team. Ensure that up to date documentation covering the full range of product functionality, technical architecture, and process management is available and maintained. Coordinate with other team members (designers, developers, data analysts) to ensure documentation is accurate and available for the community. Document bug reports and evaluate feature requests, relaying key information and working with practitioners and the product team to find solutions. As required, spin-off new documentation platforms, merge multiple repositories, decommission legacy ones or join/lead documentation-related projects. Coordinate and produce a wide array of training materials and online courses to meet the needs of the practitioner community. Work closely with the product team to ensure that NRO training needs are identified/met and support NRO practitioners with understanding capabilities, change management processes, project delivery, etc. Act as an approachable knowledge base and liaison between the practitioner community and core team. Communicate product features, capabilities and benefits through presentations, architecture diagrams, graphics/illustrations, videos, solution guides, case studies, blog posts, etc. Promote local NRO innovations and developments that improve or extend product utility, and identify and encourage product champions who emerge from the practitioner community. For further details about the role, please see the full job description HERE. Job requirements What we’re looking for: Extensive relevant experience working with engagement technology (e.g., direct marketing platforms, online campaigning, blogging platforms, etc.). Strong history of content creation, including product documentation, detailed product collateral, architecture diagrams, etc. Strong analytical, conceptual and problem-solving abilities. Superb writing and public speaking skills, with a passion for communicating through compelling stories and for taking the complex and making it simple. A high-energy, creative, innovative and charismatic approach, with experience of tight deadlines and stressful conditions. Proficiency in English, both verbal and written, and preferably one other foreign language. Previous experience in an international and culturally diverse environment Support for and belief in Greenpeace’s core aims and values. What you can expect: You will join a talented, multicultural and global team of radical technologists who deliver engagement software tools that help change the world. Every single day, you will help Greenpeace staff from all corners of the Earth to embrace such technologies and grow their skills, but also to share requirements, ideas and creative approaches to use such products.You will create engaging content using all sorts of storytelling techniques and visual elements, while being constantly exposed to opportunities to lead, experiment, create, engage and even fail! You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. Staff can also access our wellness initiatives, such as yoga and meditation and also have the opportunity to join our global Equity, Diversity & Inclusion staff communities. Please visit the careers site here, to learn more about working for Greenpeace. To Apply If you share our vision, please follow this link to begin your application: To apply for this role, we require you to answer a selection of key criteria and upload your CV (in English) via our online application form. Addressing the key criteria is an important part of your application. We will be looking for evidence that demonstrates your skills and experience in these areas. Use examples where possible, to draw attention to experience, knowledge, achievements and skills gained in past employment or voluntary/leisure activities, provided they are relevant to the post. It’s advisable to prepare your responses to the key criteria before starting your online application, as you are unable to save and return to it at a later date. If you have any questions about this vacancy or the application process, please email us at Please note that all applications have to be filled out via the website and can't be submitted via this email. Greenpeace International is an equal opportunity employer with a longstanding commitment of providing a work environment that respects the dignity and worth of each individual. We recognise and value the benefits and strengths that diversity brings to our employees and the whole organisation and we thrive in an environment that encourages respect and trust. We do not discriminate in employment opportunities or practices on the basis of age, ancestry, citizenship, colour, disability, ethnicity, family or marital status, gender identity or expression, national origin, political affiliation, race, religion, sex, sexual orientation and would like to invite you especially to apply! CLOSING DATE: 7th of June 2022, 23:59 CEST