•High school diploma or GED required. Bachelor’s Degree or non-traditional degree programs, certifications, on the job training or equivalent work experience is a plus.
•At least 1 or 2 years of experience working in customer service.
•Proficiency with Microsoft Office software (Outlook, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
•Assist the Employee Experience Team with maintaining HR Administrative processes & documentation, respond to employee inquiries & communications, identify issues that need to be escalated to other team members and follow up to ensure the customer receives an appropriate response/resolution, and assist with department projects and initiatives.