About us:
We're a fast growing STR management company with properties across Ontario, CA and Arizona, US. We have a passion for providing outstanding vacation rental experiences by leveraging various tech and tools to help property owners maximize their profits, and provide guests with a 5-star experience.
Interested candidates please complete intake survey: https://forms.gle/wYpWgZMm6TndaZKY7
The role:
We're looking for someone who is highly organized, professional, has a keen eye for detail and is exceptionally thorough. This person should also be a confident decision maker with strong judgement and critical thinking skills.
Here's what's involved:
- Reservation and Guest Screening
- Communicate with all guests through our property management system - Guesty & Uplisting
- Manage the cleaning team and supplies
- Process all resolution claims (aircover)
- Remove negative reviews and other items impacting superhost status (cancellation)
- Coordinate property maintenance
- Monitor battery levels (locks and cameras)
- Review property video recordings daily to ensure compliance with house rules
- Process all vendor payments
- Prepare weekly expense reports
- Preparing monthly owner reports
- Post of Social Media and FB Marketplace
- Follow up calls with prospects
- Quality audit Airbnb listing descriptions and photo captions
- Lead the onboarding process of a new property, including scheduling a photographer, updating the property owner and facilitating the licensing process with municipalities as required
- Act as the first point of contact for a property owner when they have questions about pricing, their listing, guest inquiries, etc.
- Project manage guest communication and client relations tasks using Monday.com
- Standardize operational procedures and update property information forms using the latest updates from property owners
Requirements:
- Proactive problem solving with quality, cleanliness, and experience as priority.
- Prior experience in guest support with Airbnb
- Very strong written and spoken English language
- Extreme attention to detail
- Outstanding customer service
- Excellent typing including speed and accuracy
- Ability to problem solve
- Read critically
- Ability to work with multiple technology platforms like Google Drive, Monday.com, Google Docs, Google Sheets, WhatsApp, OpenPhone, Guesty Pro, PriceLabs
