Infinity Medical Supplies is urgently hiring a Field Service Engineer to be based in Dubai.UAE.
Job ID: 030223
Location: United Arab Emirates – Dubai
Company: Infinity Medical Supplies.
Responsible for the installation and service of Medical Imaging Equipment (Dermatology, laser machines) such as Candela, Cynosure and Deka which include electrical, mechanical and software components.
perform electrical safety, functional testing, physical inspection, and scheduled parts replacement for the appropriate preventive maintenance on medical equipment in accordance to the OEM’s (original equipment manufacturers) recommendations and/or department policy
Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
Provide pre and post-sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
Manage inventory, keep accurate records, and return unused and failed parts promptly.
Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.
Manage the assigned territory in an organized fashion.
Perform preventive maintenances on time, provide expeditious on-site response and minimize equipment downtime.
Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
Testing and maintaining clinical equipment
Investigating safety-related incidents