As a Service Desk Analyst your main goal is:
-Troubleshoot IT related issues and handle customer requests
-Provide remote support through different channels such as telephone, email, or chat
-Support our top customers using your specific language skills
These are some of the benefits you will enjoy:
-Attractive salary & benefits
-Private Health Insurance
-Pleasant work atmosphere: open office environment, relax rooms, cafeterias, kitchens and terraces
-Job security
-Get in the shape: 24 hours free gym facilities
-Career growth opportunities: 70%+ of leadership roles fulfilled by internal promotions
-Best diversity of workplace: 100+ Nationalities
-Opportunity to volunteer in the corporate social responsibility
-Opportunity to network with 500,000 associates in the organization
-Work-life balance: Home office opportunities
-Learning opportunities: Hungarian language courses for non-Hungarian speakers, alliances with LinkedIn learning, Udemy and others
The key requirements for the role are:
-A high school diploma
-Speak English on a communication level (for interviews, training, and internal communication)
-Speak French on a business level (working/support language)
… and main advantages would be:
Relevant experience in Service Desk, Help Desk or Customer Care roles
Relevant experience in a Customer Support role
Ability to interact with customers and provide solutions
Basic Windows, Office 365, and Network troubleshooting skills
Contract type: full time, indefinite
Working hours: 40 hours/week in various shifts
Legal requirements: The candidate needs to be currently eligible to work in Hungary
About TCS Hungary’s IT IS Unit:
Come and work in our constantly growing Hungarian Global Delivery Center. As one of the largest Business Units of TCS Hungary, the IT-IS Unit provides IT Service Desk solutions to top international clients in a long-term partnership, continuously helping them expand their business and develop new opportunities. You will have the opportunity to:
Be part of a real multinational team and environment (90+ nationalities in TCS Hungary)
Develop your career path and grow domain wise (vertical and horizontal opportunities for growth and rotation among different units)
Learn and develop soft and hard skills (1000+ internal training)
Additional Information:
In case of any questions feel free to reach out to eszter.gonczol@tcs.com, and we will be more than happy to contact you back.
Our data protection policy is as follows: http://on.tcs.com/hungaryprivacynotice
“Please only include in your CV information that is relevant for your application to this role"
Our recruitment team will carefully review all applications and will connect with those applicants that meet our current requirements.
