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$28 - $34 Per Hour
Full Time
Partially Remote
Charlotte, United States
9 months ago
Direct message the job poster from Mercury Sky Media Jolanda Hawkinberry Jolanda Hawkinberry Human Resources Manager at America's Best Contacts & Eyeglasses We are looking for a Receptionist to join our growing team. The Receptionist provides prompt, courteous service to customers either on the phone or in person. What would you do? – The Specifics Ensure high quality customer service. Ensure a smooth flow of customers through the store. Answer, screen, and forward incoming phone calls in accordance with NVI protocol. Process and understand managed care plans. Obtain and document information from the insurance company as needed. Schedule and confirm appointments, follow-up visits and classes. File all patient records daily and pull patient files for the next day’s appointments. Check on status and notify customers when orders are in or of any delays. Ensure all WIP Report functions are performed daily; cancelled job status, backorder list and problem jobs. Keep reception area tidy and presentable, with all necessary stationery and materials. Are you the right fit? – The Suitable Talent Experience as a Receptionist, Front Office Representative or similar role is preferred. Experience handling multiple phone lines. Professional attitude and appearance. Strong customer service skills. Effective interpersonal skills. Ability to be resourceful and proactive when issues arise. Excellent organizational skills.

Skills Required

$28 - $34 Per Hour