• Phone support experience necessary.
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Hands-on work experience with the following:
• Windows Operating systems
• Servers: Windows
• Experience in Apple products support (iMac, iPad)
• Knowledge of Active Directory, MS Exchange, Office 365
• ITSM ticketing tools such as Service now, Remedy
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and
Windows Native tools
