User avatar
Full Time
North and South America
3 months ago
Remote, Toronto, ON Tucows (NASDAQ:TCX, TSX:TC) is possibly the biggest Internet company you’ve never heard of. We started as a simple shareware site in 1993 and have grown into a stable of businesses; mobile, internet and domains. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet! Today, close to a thousand people work in over 16 countries to help us make the Internet better. If this sounds exciting to you, join the herd! About the Opportunity Tucows is seeking an experienced professional for the position of “IS Solutions Manager” to support our Finance, Legal and HR organizations. The IS Solutions Manager is responsible for the maintenance, configuration, and reliable operation of our internal systems and tools. The IS Solutions Manager will balance the need to resolve active problems and issues, while supporting future planning and design requirements. They’ll participate as a partner in projects that require the inclusion of additional features or functionality, and changes to our current platforms. They will also participate in research and development to continuously improve and keep up with the software and systems that Tucows requires. In collaboration with finance collaborators and the IS Delivery organization they’ll be responsible for managing and implementing a roadmap of changes to enhance efficiencies and savings opportunities in the areas of reporting systems, planning and forecasting solutions. An ideal candidate will have demonstrated past experience in solutioning, implementing and supporting world-class systems. This hands-on role will require a willingness to work directly with the tools and systems every day, as well as be heavily involved in process, documentation, report building and testing when applicable. What You’ll Be Doing: -Responsible for maintaining, configuring, and the ongoing reliability of Tucows SaaS (Software As A Service) tools within the Finance, Legal and HR organizations -Standardize process for change management -Install and upgrade system components; Manage system integrations -Manage a backlog of system service requests for tools; Prioritize and solve active issues in order to meet SLAs -Collaborate with Data Analytics and Leadership to support reporting requirements -Document SaaS architecture and configuration details -Manage and support technical issues with vendors -Provide documentation and technical specifications to partners and project sponsors for planning and implementing new or upgraded services -Responsible for delivering and implementing technology solutions -Cultivate partnerships with internal customers, partners, project sponsors, and vendors -Ongoing testing and maintenance of tools in production and sandbox environments -Lead efforts to improve integration of Financial, Legal and HR systems Qualifications Required: -College Certificate or Diploma, or Associate / Bachelor's degree in Computer Science, Information Technology, System Administration, or equivalent experience required -7+ years of combined experience in administration, implementation and solutioning of corporate systems -Experience with Financial ERPs and/or HR platforms is an asset -Experience with financial processes and data control -System administration and IT certifications are a plus but are not required -Experience with reporting tools, scripting and automation tools -A consistent record of designing and implementing system change requirements -Solid understanding of implementing and effectively developing Helpdesk and IT operations standards and methodologies -Familiarity with Project Management methodologies -Analytical and strong organization skills A great teammate who is able to manage the requests of multi-disciplinary teams and multiple projects and tickets simultaneously -Strong Leadership qualities; Effective verbal and written communication skills -Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality. We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.