Job Summary
We are seeking an Inbound Customer Service Representative to help solve issues for our customers. In this position, you will answer phone calls and emails from our customers, work to find solutions, and offer additional options for replacement or repair if necessary. You may also answer questions from potential customers. The main qualifications for this role are strong communication and problem-solving skills, as well as a background in customer service.
Responsibilities:
Answer phone calls and respond to emails from customers and potential customers
Solve any issues that may arise
Forward customers to the appropriate specialist when necessary
Log all calls, issues, and solutions
Qualifications:
High school diploma or GED certificate
Customer service experience
Strong phone and computer skills
Excellent problem-solving and communication abilities
