Job Description
Job Description
***** Direct Client Requirement*****
Title Jr Technical Support Engineer
Location Kennesaw, GA (ON-SITE)
Rate DOE /If your experience and skills match call us immediately for submission
Duration 6 Months
Interview Type Web Cam or In Person
Job Type C2C, C2H, W2
Experience 10 Years
Job Description
Job Summary:
This position works closely with third party vendors and various departments within the university to configure, support, upgrade, test, troubleshoot, document and provide training for enterprise applications.
MINIMUM EDUCATION REQUIRED: Bachelor’s Degree or equivalent combination of education and experience.
MINIMUM EXPERIENCE REQUIRED: 2 years of job-related experience
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW OR INSTITUTION:
ADDITIONAL QUALIFICATIONS: (Preferred qualifications)
2 years of experience working in Higher Education with a focus on TouchNet, EMS or Peoplesoft Financials support.
Experience with Windows and/or Linux servers
KEY RESPONSIBILITIES:
Provides support and maintenance of on-premises and cloud-based enterprise applications including but not limited to: access requests and terminations, configuration, security settings, problem resolution, monitoring, testing, troubleshooting, documenting, and providing end-user training
Works closely with multiple internal teams across various groups to resolve client support issues
Understands customer requests and provides support for departments throughout the University
Updates and resolves service requests and incidents in a timely and professional manner
Escalates issues to senior staff and vendors as appropriate
KNOWLEDGE, SKILLS, ABILITIES:
Experience installing and supporting cloud based and on-premises enterprise applications
Strong communication and interpersonal skills with a focus on customer service and the ability to communicate technical concepts to non-technology staff
Ability to work well within a team environment
Ability to prioritize, attention to details, and organizational skills
Required / Desired
Amount
of Experience
Technical Support
Required 2 Years
Client Facing/End User Support
Required 2 Years
Cloud-based Applications
Highly desired
TouchNet, EMS or Peoplesoft Financials, ServiceNow
Highly desired
