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Full Time Non-Remote
Barcelona, Spain
11 days ago
More than just a simple POS system, Tiller by SumUp is a truly innovative ecosystem that aims to assist local merchants (restaurants, retail shops, groceries…). Order management: on site and through deliveries, stock management, reservations, etc.: Tiller by SumUp offers a wide variety of key tools to help merchants / entrepreneurs succeed. Tiller by SumUp is a team of more than a 200 individuals scattered across Paris, Milan and Barcelona, who work hard and go all the way to become The European leader in our market. With this growth in mind, Tiller by SumUp recently joined SumUp, one of the leaders in the European FinTech market (Top European FinTechs in 2021 according to Sifted, a social network specializing in the world of start-ups and backed by the Financial Times). Missions: Manage the on-boarding of new customers on a daily basis Support customers in their use of the application by providing solutions in collaboration with the support department Participate in setting up customer accounts Contribute to product improvement by providing customer feedback Develop tools for sharing information internally and implement tools to improve customer feedback (calls, emails, sms, etc.) Develop our client portfolio Improve and sustain business growth Use data collection and analysis to improve the customer experience Train customer support representatives Implement specific strategies for both sales and customer service Required skills: Statistical analysis, Mastery of communication and sales tools Mastery of office automation tools CRMs E-procurement Strong taste for digital and new technologies Versatility Knowledge of the fields of marketing, project management, sales, budget management, commercial law, management and steering of customer relations/claims Fluent in English and Spanish Catalan would be a plus Empathy Pedagogy Teamwork Good communication skills, diplomacy, commercially astute Versatile and very organized Why you should join us! A fast-growing environment Full-training Cool offices (near the beach) ! Monthly information sessions : Beer Fridays.. An amazing multicultural team Extra benefits: Ticket restaurant + Transportation Meet us! A phone call with our Talent Acquisition specialist Interview with our Customer Success Team Leader/ VP of Customer Success/ Country Manager + Company Co-Founder Employment Type: Full-Time indefinit contract with a 4 month's trial period Start date: ASAP Timetable: Monday to Friday from 9h00-9h30 to 18h00-18h30