More than just a simple POS system, Tiller by SumUp is a truly innovative ecosystem that aims to assist local merchants (restaurants, retail shops, groceries…). Order management: on site and through deliveries, stock management, reservations, etc.: Tiller by SumUp offers a wide variety of key tools to help merchants / entrepreneurs succeed.
Tiller by SumUp is a team of more than a 200 individuals scattered across Paris, Milan and Barcelona, who work hard and go all the way to become The European leader in our market. With this growth in mind, Tiller by SumUp recently joined SumUp, one of the leaders in the European FinTech market (Top European FinTechs in 2021 according to Sifted, a social network specializing in the world of start-ups and backed by the Financial Times).
Manage the on-boarding of new customers on a daily basis
Support customers in their use of the application by providing solutions in collaboration with the support department
Participate in setting up customer accounts
Contribute to product improvement by providing customer feedback
Develop tools for sharing information internally and implement tools to improve customer feedback (calls, emails, sms, etc.)
Develop our client portfolio
Improve and sustain business growth
Use data collection and analysis to improve the customer experience
Train customer support representatives
Implement specific strategies for both sales and customer service
Mastery of communication and sales tools
Mastery of office automation tools
Strong taste for digital and new technologies
Knowledge of the fields of marketing, project management, sales, budget management, commercial law, management and steering of customer relations/claims
Fluent in English and Spanish
Catalan would be a plus
Good communication skills, diplomacy, commercially astute
Versatile and very organized
Why you should join us!
A fast-growing environment
Cool offices (near the beach) !
Monthly information sessions : Beer Fridays..
An amazing multicultural team
Extra benefits: Ticket restaurant + Transportation
A phone call with our Talent Acquisition specialist
Interview with our Customer Success Team Leader/ VP of Customer Success/ Country Manager + Company Co-Founder
Employment Type: Full-Time indefinit contract with a 4 month's trial period
Start date: ASAP
Timetable: Monday to Friday from 9h00-9h30 to 18h00-18h30