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Full Time
North and South America
9 months ago
Tucows (NASDAQ:TCX, TSX:TC) is possibly the biggest Internet company you’ve never heard of. We started as a simple shareware site in 1993 and have grown into a stable of businesses; mobile, internet and domains. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet! Today, close to a thousand people work in over 16 countries to help us make the Internet better. If this sounds exciting to you, join the herd! About the opportunity: At Tucows, we are proud to offer rock-solid, dependable platforms and services to help our partners run successful businesses. To aid in our growth, we’re searching for an expert product manager to lead our Hosted Email team. As product manager, you will work closely with our partners to identify opportunities to grow and evolve our product offering. You will collaborate with the engineering team to prioritize, schedule and accept new features, and with marketing to make sure that our resellers are up to date on the capabilities of the product. You will be an expert in the email market, be able to identify trends and opportunities, and use your analysis to drive product evolution. Job Duties: -Leads research and development activities relating to the design and development of software products and qualification or re-qualification of new and existing products. -Responsible for innovation and end-to-end launch of products. -Collaborates with partners and customers to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment. -Works with cross-functional teams and various partners, including analytics, design/user experience, engineering, and customer support. -Turns data insights into products with meaningful outcomes to the ultimate customer. -Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines goals and results, and finds opportunities and risks. -Partners with team members and customers across the organization to advise the product vision, strategy, features, and prioritization. -Develops, owns, and executes product roadmap. -Works with user-focused departments to define the self-service user experience, support, and monitoring for customers. -Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria. -Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of partners. -Owns the product functional design process based on an intimate understanding of the users and technology. -Defines and executes go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful -Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment. Knowledge, Skills & Abilities: -Validated knowledge in market and customer research -Should be a specialist in forwarding thinking, market research, and should possess problem-solving skills. -Should be able to develop effective relationships and operate with senior level management. -Can think out of the box and recommend solutions to product problems -Oral and written communication skills. Leadership skills. Ability to meet deadlines. Ability to build collaborative relationships. -Analytical thinking skills. -Ability to identify and seek needed information/research skills. -Qualifications Required: -Extensive knowledge of the field's concepts and principles. Performs complex tasks typically following established processes. -Drives innovation in the consumer services/products space. Experience leading and partnering with CX, UX and development teams. -Typically requires a bachelor's degree and 5 years validated experience. -Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality. We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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