Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. In fact, 96% of our work at home agents tell us they are very satisfied with SYKES as a place to work. Our agents provide support to customers of some of the world’s most well-known brands, right from the safety, comfort, and convenience of their own home.
We offer full time roles with daytime and evening shifts available. We’ll find the best match for you based on your experience and preferences. After applying, you’ll complete our video interview where we’ll share the details about the role you’ve been selected for.
Founded in 1977, we are a trusted work from home company. While other companies are learning how to set up virtual work for the first time due to COVID, SYKES has more than 20 years of experience offering 100% virtual work, which benefits our customers and you!
Work with us and you'll enjoy:
Benefits including medical, dental, life, vision insurance, company matched 401K, and generous paid time off
Hands-on, 100% paid training
Opportunities for advancement and professional development
Personal benefits of working from home including saving time, money, and the environment.
Required qualifications, skills and experience
Apply with us if you possess:
Ready to work, committed to your own success, and eager to learn
An empathetic, helpful, and resourceful problem-solver
Friendly and professional
An excellent communicator who likes to connect with people via phone
Able to navigate multiple screens on a computer while helping customers
Able to provide a stand-alone monitor, USB corded headset and a quiet, distraction-free workspace (we’ll provide the rest!)
Preferred (but not required)
Experience providing customer service via phone
Experience in financial services, healthcare, or technology