NOTE: This position is strictly for USA/Canada citizens.
We do not offer sponsorship.
We are looking for a dependable and customer-focused Remote Customer Support Representative to join our growing team. In this role, you will assist customers through email, chat, and phone, ensuring that issues are resolved quickly and professionally. The ideal candidate is patient, tech-savvy, and able to communicate clearly in a virtual environment.
Key Responsibilities
Respond to customer inquiries via email, chat, or phone
Provide product information, troubleshoot issues, and guide users through solutions
Record interactions, feedback, and resolutions in the system
Escalate complex issues to the appropriate team members when needed
Assist customers in processing orders, returns, and account updates
Maintain a positive and professional attitude during all interactions
Follow internal procedures to ensure consistent service quality
Identify recurring issues and suggest improvements to enhance customer experience
Qualifications
Previous experience in customer support, call centers, or service-based roles preferred
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to remain calm and patient under pressure
Comfortable navigating multiple systems, tools, and platforms
Reliable internet connection and a quiet environment for calls
Ability to work independently and manage time effectively
Preferred Skills (Nice to Have)
Experience with CRM or helpdesk tools (Zendesk, Freshdesk, HubSpot, etc.)
Multilingual communication abilities
Familiarity with e-commerce or tech support environments
Basic understanding of troubleshooting (account issues, login problems, connectivity, etc.)
Benefits
100% remote work
Flexible scheduling options
Competitive hourly or salary pay
Opportunities for growth and training
Supportive team culture and ongoing development resources
