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$10,001 Per Year
Full Time
2 months ago
Roles and Responsibilities: Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP Global Trade Management functionality and technology Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience Provide remote-based functional support & training for your specialist SAP modulesSupport client customizations, sharing implementation and best practices advice Develop application break fixes for critical product defects Create scripts to identify, analyze and correct data issues Manage one or more key assigned accounts as a technical/functional adviser Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours Collaborate with team members in a virtual team environment to extend field experience to different client situations Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience Education Bachelor Degree in Computer Science or related field or equivalent experience Experience: 10+ years relevant SAP experience particularly with SAP Global Trade Management and integration with ECC, S4/Hana, Netweaver AS ABAP/Java, including System Administration, User Administration, Content Administration 5+ years direct support of application end-users in a Corporate environment 4+ years of Enterprise Portal (EP5.x, 6.x, 7.x) and NetWeaver development 3+ years of SAP WAS 6.2, 6.4, ITS, EP5.x, 6.x, 7.x, NetWeaver, J2EE, Web Dynpro and iView design and development Working knowledge of multiple databases (Oracle, MSQSL, MaxDB, DB2, HANA etc.) Experience in SAP GTM configuration, add-on/enhancement development, debugging, testing and administration Working knowledge of multiple operating systems (AIX, Linux, Windows etc.) A track record of successful roles in several SAP implementation or upgrade projects Deep working knowledge and understanding of supporting business processes Analytical, logical problem resolution skills SAP certification(s) preferred Knowledge of localizations: architecture, implementation and key functionality Expertise with SAP R/3, ECC, SAP Netweaver, SAP Knowledge Management including full life-cycle implementation experience, configuration and administration of the application Knowledge of maintenance/patching mechanics and SAP architecture Demonstrable history solving complex problems across multiple modules Skills: Superb trouble-shooting skills and tenacity in problem solving Passionate focus on customer support and the ability to build long term, successful working relationships with Clients Strong knowledge of key application functionality, tables and relationships Deep knowledge of SAP customization/extension methodologies Excellent development skills using SAP toolset Excellent interpersonal, presentation and communication skills – verbal & written Attention to detail and the ability to learn quickly Extreme focus on Client satisfaction Demonstrated ability to work independently and as part of a team Ability to work calmly and professionally in high pressure situations The ability to work remotely from a home based office in a virtual environment
$10,001 Per Year