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Full Time Partially Remote
Vancouver, BC, Canada
6 days ago
Senior CloudOps Systems Engineer Location: Vancouver, BC Copperleaf is growth company expanding its Client SaaS offering. The Cloud Operations teams is looking for a Canada-based Senior Systems Engineer to help us ensure reliability and manageability of this service as it grows, as well as helping to transition our team to a site reliability engineering model. As a Senior CloudOps Systems Engineer you will be involved in the following: -Ensuring Copperleaf Services run smoothly and have the capacity for continued growth and improvement. -Helping us innovate the design and architecture of cloud-based solutions forward. -Contributing to the development of infrastructure health monitoring and reporting. -Troubleshooting production infrastructure, load issues, and implementing solutions. -Training and mentoring team members in technology and advanced skillsets. -Using best practices for deployment and site reliability processes. -Identifing areas for improvement of Windows and Linux capabilities. -Together with the team, you will share an on-call rotation and be an escalation contact for service incidents. Your background: You have at least 6+ years’ experience working as an SRE and/or Systems Engineer, and 8+ years’ total relevant experience in a software development or SaaS environments, building and operating highly available, complex customer facing systems at scale in a 24x7 environment. -Ability to build tooling, automation and/or services in one or multiple languages (e.g. Go, Python). -Tooling which measures service KPIs, providing live data on availability, performance, and system health. -Experience in higher-level languages ( eg, Python, Java, NodeJS ) -Writing and reviewing code. -Familiar with micro-services as well as monolithic architectures, and ideally have seen them in operation at a global scale. -Prior experience working in high performance or distributed systems -Identifying novel solutions to challenging operational problems and developing interfaces between separate SaaS offerings -Proven track record of engaging in cloud operations in a 24/7 setting. -Experience supporting live production systems, maintaining high availability, and responding swiftly to issues as they appear. -Experience with both Linux, Windows systems, and networking fundamentals. -6+ years’ experience in configuration and maintenance of applications such as web servers, load balancers, databases, storage, and messaging systems. -6+ years’ experience in development of software frameworks and APIs. -System maintenance, patching, and deployment. -Experience in vulnerability management and risk mitigation. -Experience in creating secured cloud infrastructure for Staging, Development and Production environments. Skills: -Configuration Management tools (e.g., Ansible) -Docker for Linux and Windows -Amazon Web Services -Continuous integration tools (e.g. Jenkins, Azure DevOps) -Source and Project Control (JIRA, Github, Github Enterprise) -Infrastructure as code (e.g. Terraform, CloudFormation) -Knowledge of web application frameworks -Familiarity with NoSQL, relational SQL, and database concepts -Monitoring and Logging tools (Sumologic, DataDog, New Relic) -Dashboard tools (e.g. Grafana) About you: -You have an eye for detail and can identify trends and commonalities across large numbers of incidents. -You’re a great communicator and enjoy capturing process in documentation: internal documentation. -You’re flexible - as a small but rapidly growing team in an international company, you occasionally may be required to work flexible hours to support 24/7 infrastructure. -You’re a wizard at troubleshooting: able to identify root causes and find workarounds. -You can see the big picture and proactively manage long-term goals and priorities. -You’re curious; passionate about learning new information. We recognize that talent comes in many forms, so we’re looking for passion, enthusiasm, and transferable skills. What’s it like here? At Copperleaf, we’re committed to building a great culture because we know it sets us apart. Culture is at the very core of everything we do, and it’s what makes people want to be part of the market-leading company we’re building. We are a global team of world-class innovators continually pushing the limits of what’s possible to deliver exceptional value and extraordinary experiences to our clients. To do that, we actively cultivate an open and supportive team environment, where diverse ideas and perspectives are encouraged and respected. Headquartered in Vancouver, Canada, Copperleaf is building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies, winner of Canada’s Most Admired Corporate Cultures and the BC Tech Association’s Tech Culture of the Year, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation. We are also proud to be a proactive equal-opportunity employer.