About our Client:
Are you a great planner, and always rely on the analytic thinking? Would you like to join the team of a biggest Mobile Network providers in Europe? Then this opportunity might be perfect for you!
The success of the company depends on having a diverse culture, and the company takes pride in being an equal opportunity employer. This role is implying working within a dynamic multilingual environment where everyone's opinions are valued and heard.
The Offer:
• Analyse workflow to enhance the performance of resource management across customer support departments;
• Monitoring customer service related KPIs, improving operations based on deviation assessments;
• Independent creation of final reports by identifying unusual data and variations within the scope of responsibility;
• Real-time call and case frequency surveillance and autonomously initiated action.
• Presenting information to internal partners;
Requirements:
• Fluent communication skills in English (any other language would be a plus);
• Relative experience within the telecommunications industry (operations planning, analytics, and reporting);
• Knowledge & practical understanding of the Customer Service workflow;
• Strong organizational skills, flexibility and proactiveness;
• Result oriented approach, analytical mindset;
• Ability to handle and keep control of several processes at the time;
• Familiarity with Microsoft Office Applications;
• Preferably a technical study background or a similar university-level degree.
Benefits:
• Base salary with various monthly and annual bonuses
• Meal allowance
• Flexibility allowance
• Health insurance
• Permanent contract with probation period
The Process:
1. Submit your application and dont forget to send an updated CV;
2. Get a call by our Recruitment Specialist;
3. Start your interview process;
4. Get selected;
5. Start your journey!
