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Full Time Remote
1 month ago
Swapcard digitalizes events while preserving the magic of real-life interaction. Behind this dream, stands a passionate, curious, and down-to-earth team. We believe an environment of trust, autonomy, and support is integral to our success. As a result of putting people first, career evolution and rapid growth have become regular commodities. We've even managed to revolutionize our industry through true teamwork, sharing our ideas, and listening to each other! With 39 nationalities amongst a team of more than 168, we enjoy an open-minded environment where opinions and ideas are encouraged and exchanged freely in order to create a product and company we can all be proud of. We’ve also learned that the more moments we share, the more comfortable, communicative, and confident we are when working together. That’s when the real magic occurs. We’ve made some incredible memories around the globe together so far & it's only the beginning! We've opened offices in Paris, Montreal, Dubai, Seattle, London, and New Delhi. Where's next for us? Singapore! Prior to the pandemic, our team supported remote work. This has helped us transition smoothly to a full-remote company this year. We'll be keeping our HQ in Paris as a home base while staying flexible to see what the future holds for our growing team. Currently, we're spread out throughout the world. We're looking for ambitious and curious teammates to take part in this adventure of growing from a start-up to a scale-up. Your focus in this role: -Work with Swapcard’s highest value Strategic Accounts, supporting regional Sales leaders -Provide administrative and analytical account support for global accounts -Develop and nurture relationships with Regional Sales Leaders as well as core client Operations points of contact. -Assist revenue securing/generating activities by providing account research and insights from system reports on account-specific event data What you'll be doing: -Responsible for administrative functions associated with order processing, system, and contract management. -Provide high-quality usage/consumption reports with accurate tracking and system consolidation. -Identify data trends, opportunities, and threats to alert Account leaders to act -Rapid response to client requests/escalations, executive briefings, and other high-value activities. -Enable Sales Leaders to focus on revenue generation by taking ownership of operational tasks which set the foundation for Strategic Account program success Your profile: -Track record of providing high-quality administrative assistance to large multinational clients -Fluent in English – additional languages are a plus -Exceptional administration and organizational skills. -Analytical mindset -Persistent, optimistic & supportive; a real team player! -Appreciation of the events industry and/or SaaS (Software-as-a-Service) Reasons to join us: * International Team with 39 nationalities (more on the way!) 🌍 * Paris HQ with offices in USA, UAE, CA, UK, & IN 🇫🇷 🇺🇸 🇦🇪 🇨🇦 🇬🇧 🇮🇳 🇸🇬 * Fast-growing startup with many opportunities for growth 🌱 * Open-minded culture that appreciates differences 👽 * Feedback driven, supportive & curious team with DIY mindset 🤔 🛠 * Family Leave & remote work to ensure you have time for what matters most ❤️ 🏡 * Team that seizes every opportunity to celebrate success 🍾 🕺🏼💃 * Learning support & sponsorship 📚 * WFH Budget to help you feel comfortable 😊 * Generous Paid Time Off program to ensure your happiness 🎁 * Team Vacations to celebrate our achievements ✈️