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Full Time
Eastern Europe
10 months ago
SyncSpider is an iPaas solution with a focus on eCommerce integrations. It offers highly customizable automation and out-of-the-box workflows. It allows users to connect all eCommerce tools, automate multi-channel sales, and keep inventory in sync without writing one single line of code by themselves. We are looking for new colleagues in Customer Support team This is full time and fully remote position. Responsibilities Performing Support Agent duties for eCommerce SaaS Communication with Leads and Customers across multiple platforms such as Help Desk, email, social media Troubleshooting the issues our clients experience and solving them or escalating them further to the rest of the team Be the first contact point for many customers, setting the foundation for long-term customer relationship Accurately record the solutions provided to the customer and tagging the topic of the issue faced in the conversation accordingly for future reference Daily miscellaneous tasks related to the position of a Support Agent Requirements Excellent written and verbal English skills Excellent communication and listening skills Must be able to communicate effectively with the rest of the team, but also to listen to customers' wants and needs Interest and adaptability to new technologies Must be able to get onboarded fast. Understanding the exact issue or inquiry the customer is coming to you with represents the foundation of this job position. Ability to suggest solutions or know where and how to look for them are instrumental in this industry Self dependence The work is done remotely. Ability to think critically and troubleshoot the issue before escalating it to the rest of the team separates a bad Support Agent from an excellent one Multi tasking It’s rare for Support Agents to be just dealing with one issue or a task, the ability to divide your attention to daily tasks, new issues and assignments all within your shift will make you an invaluable addition to the team Ecommerce background We’d love to find people who have experience in supporting ecommerc businesses or ecommerce focused SaaS. Also, any experience in selling on Amazon or eBay, or have worked in (or used) e-commerce products and tools like Bigcommerce, Shopify, ShipStation, Alloy, Paragon, will be considered as a big plus Any technical, skills with HTML, CSS or the ability to read through a JSON or XML file should be highlighted.