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Full Time
Remote during COVID-19
Krakow, Poland
7 months ago
As a Technical Support Agent with HCL Technologies, you will perform a support role for the Turkish-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps. Daily Activities: • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users • Route problems to internal support group • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge • Administer and provide User Access in various systems • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions Soft Skills: • Excellent communication and conversation skills (both verbal and written) • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations • Ability to acquire new information quickly and the willingness to do so at all times • Willingness to embrace the 24/7 work environment Technical Requirements: • Understanding of the IT environment and readiness to learn new processes and technologies • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware • ITIL knowledge would be an asset Language Requirements: • Turkish – at least B2 • English – at least B2 We offer: • Life insurance • Private healthcare • MultiSport Card • Clear career path in a growing multinational organization