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Full Time
11 months ago
Passionate about the latest trends in Tech? What if you had a chance to be a part of the world’s leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds. Join our SupportYourApp team as a Technical Support Consultant and get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe Excited? Let’s see what it takes. What you will do: Always be up-to-date with the cutting-edge technology; Apply the latest and greatest customer happiness practices; Provide omni-channel support (via phone, email, chat, social media); Communicate with developers and other departments of various IT-companies; Become a product expert and constantly grow. Requirements: Fluent English; Experience in Technical/Customer Support; Strong troubleshooting skills; Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking); Basic understanding of cybersecurity, working experience with ISP; Customer oriented and responsible attitude. Will be a great plus: Experience with Zendesk or similar CRM system; Experience with engineers; Experience in the cloud field (S3 Amazon certification, Linux); Experience with API and database tools; Technical background. Benefits: Fixed business hours or flexible schedule; Competitive monthly rate in USD; Full Remote; Financial and professional growth; Paid intensive training and trial period; Great management with no bureaucracy; Good bonuses for referring friends (referral program). Who are we? SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages. We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.