Passionate about the latest trends in Tech?
What if you had a chance to be a part of the world’s leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.
Join our SupportYourApp team as a Technical Support Consultant and get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe Excited? Let’s see what it takes.
What you will do:
Always be up-to-date with the cutting-edge technology;
Apply the latest and greatest customer happiness practices;
Provide omni-channel support (via phone, email, chat, social media);
Communicate with developers and other departments of various IT-companies;
Become a product expert and constantly grow.
Requirements:
Fluent English;
Experience in Technical/Customer Support;
Strong troubleshooting skills;
Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking);
Basic understanding of cybersecurity, working experience with ISP;
Customer oriented and responsible attitude.
Will be a great plus:
Experience with Zendesk or similar CRM system;
Experience with engineers;
Experience in the cloud field (S3 Amazon certification, Linux);
Experience with API and database tools;
Technical background.
Benefits:
Fixed business hours or flexible schedule;
Competitive monthly rate in USD;
Full Remote;
Financial and professional growth;
Paid intensive training and trial period;
Great management with no bureaucracy;
Good bonuses for referring friends (referral program).
Who are we?
SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.
We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.
