Do you aspire to a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
TOP REASONS TO WORK AT TDCX:
• Covered flight from Vietnam to Malaysia
• Covered high-quality accommodation for the first month in Malaysia
• Attractive Remuneration
• Comprehensive Medical Care and Insurance Coverage
• Premium & Instagrammable Workspaces
• Engagement & Recognition Programs
• Strong Learning & Development plans for your growth and career acceleration
• Easy to locate area with direct access to public transport
• Positive culture for you to #BeHappier at work
• Enjoy flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and more than 350 industry awards
WHAT IS YOUR MISSION?
Technical Product Specialist (Chat/Email/Call)
Reporting to the Team Leader, you will be part of an energetic and high-performance team that provides post-sales support for the full suite of digital advertising products of our client. This highly successful social media platform has gained global popularity amongst billions of subscribers. As Technical Product Specialist, you will resolve queries from enterprise users spanning generic, technical, and product-related inquiries; while providing a successful customer service experience primarily via email/chat interactions; and outbound calls where required.
YOUR KEY RESPONSIBILITIES INCLUDE:
• Own and drive query resolution through collaboration with in-house product operations & engineering groups to resolve any queries
• Work on case volumes via ticketing
• Drive overall customer satisfaction metrics ensuring service quality through case journey and providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers
• Partner with in-house technical specialists to educate advertisers on products
WHO ARE WE LOOKING FOR?
• Bachelor's degree holders with min 1-year experience to support digital advertising technology and social media products, and ideally experience running marketing campaigns (for an agency or own business)
• Proficiency (written and verbal) in English, native Vietnamese language
• Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact
• Comfortable working in a contact center (voice/chat-based) environment and willing to observe a shift schedule which may include weekends
FOR MORE QUERIES, DO CONTACT Ms. Anne Pham at hoanganh.pham@tdcx.com (email)/ +60162551366 (Whatsapp)
