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Popular skills: Communications, B2B Marketing, SaaS, Sales
101 jobs
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Full Time Remote
Anywhere
$2k - $2.5k per month 12 days ago
An international IT product company Centro Holding engaged in multi-projects in the field of affiliate marketing and software development is searching for a creative and adaptable Marketing Copywriter to join our marketing team. Self-motivated and ambitious, with experience in Content Copywriting, possessing the ability to create content with various tones that match the target audience. You'll be in charge of developing a variety of written content, such as email and infographics, as well as webinars, blog articles, video scripts, and more. As a marketing copywriter, you'll work with the marketing team to develop, adapt, or source material for our various audiences in line with the overall marketing and sales objectives. Some parts of the job include: - Working with the marketing team to create a content strategy that fits in line with the business’s needs. - Staying on top of news and happenings related to each product to create relevant content. - Communicating constantly with the product, sales, and marketing team to create content that resonates with the momentum of the brand. - Defining and evolving writing and content style guide. - Contributing to the evolving definition of our buyer personas (and ensuring all content speaks to them) - Writing content in many forms (from blog posts to social, infographics, video scripts, product copy) - Writing press releases and other content for PR, based on journalist’s needs - Managing guest blogging outreach strategy and ensuring all content fits with our writing and content style guide - Ensuring a consistent voice and tone throughout lines of communication in content - Contributing to related marketing projects such as landing pages, product descriptions. - Optimizing content on the website and across all marketing and sales materials - Managing the content calendar, scheduling, and posting - Definition and creation of sales enablement material Must: - Native English speaker with excellent grammar, word choice, and quality of writing. - Experience with SEO copywriting. - Understanding of content marketing and inbound marketing best practices. - Proactive and able to manage multiple projects. - Broad knowledge of American culture. - Ability to write in different tones. - 3 Year experience as a Content Copywriter. Big plus: - Experience with guest blogging outreach - A second language We have offices in Canada, United States and Europe (Spain, Cyprus, Georgia, Ukraine). Location: Barcelona as an option, NOT required in the office. So you can work 100% remotely. Time zone: EST/PST time zone preferable We offer: - Flexible working conditions: freelance remote work 8 hrs/day - Vacation, sick and personal days - Cool young & creative team!
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Full Time Remote
Anywhere
16 days ago
About Sezzle: Sezzle is a cutting-edge fintech company whose mission is to financially empower young consumers. Only one in three millennials own a credit card, and the vast majority of millennials possess a bad credit score or no score at all. To address these problems, Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans at online stores. This increase in purchasing power for consumers leads to increased sales and basket sizes for the thousands of eCommerce merchants that currently work with Sezzle. Your role: You will be responsible for planning, leading and executing marketing campaigns while delivering against strategic goals focused on building brand awareness, nurturing customer relationships, and driving demand creation. As the Senior Digital Marketing Manager at Sezzle you will coordinate, plan and manage marketing campaigns, collaborating cross-functionally with other Sezzle teams such as Strategic Partnerships, Sales, Merchant Success and Product. If you are a marketing all-rounder who is experienced with performance marketing channels for B2B and B2c and was in charge of figure budgets. You are a perfect match! ***We welcome applications from locations that match GMT+2 time zone*** Responsibilities: - Driving demand generation and conversion goals through marketing campaign design and execution - Partnering with Sezzle retailers on marketing efforts to drive new customer acquisition Partnering with internal business units to develop strategies and execute cross-functional and cross-market campaigns for targeted marketing and customer cultivation activities across channels - Translating business needs & objectives into clear user requirements to assist in developing customer personas, journeys and digital experiences that achieve business goals - Developing clear documentation, timelines, one-pagers, status updates and other materials as required to proactively communicate and inform stakeholders - Monitor, track, and report on growth KPIs such as growing the Sezzle Consumer Network and increasing share of checkout Ideal Skills & Experience: - 7+ years of progressive experience in a marketing role from a major tech company - You have experience in developing go-to-market strategies - A proven track record of campaign development with measurement tracking - You have a proven track record in increasing customer acquisition and retention while driving customer value and enhancing brand equity - CRM; performance marketing (B2B and B2C) experience. - You have the exceptional critical thinking, analytical and quantitative skills - You have a very strong creative, problem-solving and strategic thinking ability - Proven ability to provide the highest level of service to all internal and external clients - History of demonstrated success working in a very fast-paced environment with the ability to handle multiple initiatives while meeting deadlines Perks & Benefits: - Competitive salary and benefits - Generous equity package - Flexible working hours and remote working - Tech equipment - 40 days of annual Pay Time Off What Makes Working at Sezzle Awesome? At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. Sezzle does not discriminate against employment candidates on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (the “Protected Characteristics”)
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Full Time Non-Remote
Riyadh, Saudi Arabia
27 days ago
Job Description: • Partner with the Chief Marketing Officer in building & standardizing all Business Commercial Operations processes, strengthening the “Center Of Excellence” concept and driving compliance agenda in the commercial functions • Work closely with the sales team and support in winning opportunities by managing the bids management process and putting together proposals that addresses client requirements while ensuring the company interests. • Review and advise on RFP contracting terms and other compliance as applicable in collaboration with Legal and Sales etc. • Establish dash boards and KPI’s to give better visibility on all Commercial Operations functions • Work closely with the Quote & Tender Team, Business Management, Finance & Sales Teams to develop and execute Ascend pricing strategy to drive profitable growth • Lead pricing reviews and deal economics for multi business opportunities • Improve orders quality, predictability & cycle time. • Lead the Inquiry to Order process end to end. • Conduct price performance analyses such as price erosion, pricing dash boards, win / loss analysis, and segmentation analysis to support the pricing strategies. • Coordinate with the different Service Lines and Delivery teams for the commercial estimates. • Utilize analytical skills when evaluating data from pricing and finance data tools to strive for informed and accurate pricing decisions, including margin calculations, market comparisons, historical pricing, etc. • Work with the finance team on orders to sales Contribution Margin leakage and review of cost estimates to have better profitability estimates. • Custodian of pricing empowerment and pricing escalation in KSA. Additional Requirements: 1. Bachelors Degree in Business Administration, Finance, Economics, Marketing or Information Technology 2. 6+ years’ experience in Bidding Management 3. Fluency in spoken and written English and Arabic is required. 4. Very strong analytical, statistical problem-solving skills and attention to detail 5. Distinctive and rigorous problem solving and analysis skills. Ability to provide analytical rigor and critical thinking to develop pricing recommendations. 6. Strong impact orientation. Identifies major opportunities, quick to translate ideas into action plans to capture the opportunities. 7. Strong track record of working collaboratively to tackle cross-functional issues 8. Demonstrated ability to understand market dynamics and successfully counsel Sales teams to win and grow volume while optimizing price / margin 9. Team oriented – ability work well with diverse, cross-functional teams 10. Strong leadership skills with the ability to collaborate, motivate, and influence at all levels of the organization. 11. Strategic thinker with experience presenting solutions to senior-level audiences. 12. Expert skills in Excel and PowerPoint. Desired Characteristics 1. MBA or Masters degree in Marketing 2. Proven record of accomplishment of establishing and managing project plans, adjusting to changing circumstances. Prioritizes and effectively controls key milestones. 3. Works proactively and demonstrates flexibility in approach to changing work priorities 4. Should be able to challenge input received from technical team for proposals 5. Healthcare Industry Experience
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Full Time Remote
United States and Canada
28 days ago
Location: North America – Any location within 1 hr of a major airport We currently have an opening for a Customer Success Manager. This is a hybrid consulting and account management role, and this person will be required to support Copperleaf’s relationships at various levels of named accounts in conjunction with the Copperleaf sales, business development, and customer experience teams. This person will be responsible for maintaining high customer satisfaction and the referencibility of 100% of our installed base as well as ensuring that Copperleaf solutions continue to be strategic and to create significant value within our customers’ businesses. The Customer Success Manager will also have responsibility to work across teams with customer experience, support, and sales. The role will require working with the sales team as appropriate to maximize the opportunity for the expansion of the use of Copperleaf’s software solutions within our installed base. As Copperleaf continues to grow at a rapid pace, there is the opportunity for this role to grow into a leadership role developing and expanding the Customer Success function within our organization. Keys to Success & Responsibilities Copperleaf sells into asset intensive organizations and companies that deal with competing priorities in their capital planning, asset management and portfolio decision making. To be successful in this dynamic and changing environment, the ideal candidate will: • Communicate well with Copperleaf’s product development, sales, marketing, and leadership teams • Communicate the value of Copperleaf’s solutions at multiple levels within the client’s organization • Have a passion for recognizing opportunities to develop functionality that will address new customer problems and enhance the value of Copperleaf’s solution/product • Be deeply interested and passionate about how customers use Copperleaf’s technology to solve business problems and make better decisions • Be comfortable advocating for client’s needs with internal teams, as well as champion Copperleaf in discussions with the client • Have experience having the tough conversations with clients as well as an ability to say “No” and “Not yet” when appropriate • Actively engage with prospective stakeholders within our existing client base to develop relationships at various levels within the organization and particularly at a senior executive level • Develop and maintain trusted advisor relationship with key decision makers • Ability to understand and navigate a complex organization to help our customers in driving positive change management. • Champion the resolution of customer issues as they arise by marshalling resources within the Copperleaf organization • Work with business consultants to understand our clients’ current business practices and strategic business drivers, develop and identify pain points that link to our client’s unique capabilities, and help the client develop a vision for solving these key pain points • Have experience develop roadmaps with clients and leading future-looking strategic conversations • Manage and improve recurring client satisfaction measurement activities Requirements: • 5+ years of experience in a Consulting, Advisory or Solution Sales role working with enterprise accounts • A background in the utility industry is highly preferred • Knowledge of asset intensive industries such as Public Sector, Utilities, Oil & Gas, Mining, Public Sector or Transportation is highly desirable • Leadership and team building experience is desirable • Have effective communication skills with the ability to clearly articulate customer problems and challenges • Be proficient with Microsoft office and Salesforce • Preparing PowerPoint presentations and sales displays • A bias for action and the ability to operate independently • Exceptional organizational, verbal, and written skills • Experience speaking or presenting in front of groups (ie; presentations, debates, instructing) • You enjoy travelling and are willing to spend a significant amount of time traveling throughout North America and potentially internationally (during COVID, travel expectations will vary based on target account locations and relevant Copperleaf guidelines, account guidelines, and local/federal regulations) What's it like here? At Copperleaf, culture is at the very core of who we are and what we do. We’re a world-class team of innovators that inspire one another to learn and continually push the limits of what’s possible. We cultivate an atmosphere of openness and support where all opinions and ideas are valued and encouraged, and where teamwork is key to success. We value a diverse environment and are proud to be an equal opportunity employer.
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Full Time Partially Remote
Manhasset, NY, United States
1 month ago
We are looking to immediately hire a Junior Supply Chain Associate to join our Brand Execution team. MHWs brand execution team is on the forefront of beverage industry innovation – supporting brand development and brand re-engineering projects in the beverage alcohol space. Projects range from inception to on-shelf, liaising with multiple internal and external stakeholders across numerous business units including brand owners, production, finance, design, and componentry teams. Our team accelerates the incubation and go-to-market process for market innovations across leading producers to deliver market-leading new product development (NPD) process results. In the Junior Supply Chain Associate role you will: Work closely with external stakeholders of product design, including design, marketing, finance, and production teams to cover all facets of the new product development process Monitor project progress and timelines while using best practices to monitor critical paths, proactively communicate progress and delays to stakeholders, and adjust alongside changing brand execution goals Coordinate and negotiate with vendors for product components, including understanding budgets, timelines, testing and spec requirements, order quantities, etc. Liaise with brand teams across sales and finance to confirm volume requirements and forecasts, establish safety stock levels and re-order points, and proactively manage changes to supply chain expectations over time Build and manage bills of materials to enable volume to meet forecasts for market launch and ongoing expected sales activity Manage inventory levels within vendor and production site capacity requirements, execute and monitor purchase orders, and track vendor performance against metrics to meet volume requirements communicated by brand teams What background and experience is needed? 1-2 years’ experience working in a supply chain or consulting environment Strong proficiency in Microsoft Office applications, with an emphasis on Excel Excellent communication and organization skills, including the ability to prioritize competing requirements and resolve challenges Demonstrated ability to thrive and create value in high-growth, entrepreneurial environments Bachelor’s degree required Bonus points for Junior Supply Chain Associate: Previous experience in the beverage alcohol industry Proficiency with Procurement Management Systems or ERP procurement applications Previous experience managing phase gate or stage gate project plans Company Description MHW reinvented how alcoholic beverages go to market in the United States and provides market-leading solutions for market access, sales fulfillment, and compliance management to producers and importers of alcoholic beverage globally. We have helped many of the most successful brands in alcohol enter and excel in the US market. And we are in growth mode to help the next generations of brands achieve outsized success in a highly competitive environment. Benefits: Medical, Dental, 401K, Paid Time Off, Paid Holidays, FSA (Flexible Spending Account), Employee Assistance Program MHW was named a Top Employee-Retention Company by Force Brands - Join us as we continue driving innovation and evolution in the beverage alcohol industry!
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Full Time Remote
Anywhere
$50k - $65k per year 1 month ago
Event and Awards Marketing Specialist About Bentley Systems Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $800 million, in 172 countries. www.bentley.com Position Summary: As a member of the Event Marketing team, you will assist the Program Manager in charge of the Going Digital Awards in Infrastructure to execute the continued success of this program. The Going Digital in Infrastructure Awards is a well-regarded juried, global competition that recognizes advancements in infrastructure. Established in 2004, this competition is open to all Bentley users and has to date recognized more than 4,000 of the world’s most outstanding infrastructure projects. Details of this prestigious award program can be found at https://yii.bentley.com/en/awards Your Day-to-Day: You will report to the Senior Manager, Event Marketing and work with them to ensure timely completion of all activities required to execute and deliver the Going Digital in Infrastructure Awards You will be responsible for creating/ updating websites, email and event promotions, advertising assets, presentation templates, videos, infographics, sales enablement documents and more. This requires a keen eye for design and usability, as well as attention to copywriting and attention to details. You will be responsible for creating/ updating, testing and publishing/ unpublishing webpages related to the awards program. You will coordinate with the localization team to translate documents, copy, text, and graphics for the 10+ languages related to the program You will assist the program manager to plan and execute the promotions (internal and external) for the Awards. This involves working closely with Sales, User Success and Bentley users. In this role, you will work across the organization to coordinate nominations and promotion of the finalists and winners. You will assist in managing communications with the entrants, finalists, and winners of the program and coordinate with video, PR event, campaign, and other marketing team members. You will assist the program manager to prepare reports and analysis of submissions. What You Bring to The Team: 1-2 years minimum of experience in event marketing, or marketing communications required. Experience in digital marketing a plus. Basic HTML skills for editing webpages required. Experienced user of Microsoft suite required.  Excellent English, knowledge of other languages is a bonus. Experienced user of Adobe Creative Suite preferred but not required. Experienced user of Sitecore or similar Content Management System (CMS). Good graphic design skills with a keen eye for design and aesthetics. Strong Communications, organizational, and interpersonal skills. Diligent and meticulous/ detail oriented. High energy, flexibility, and the ability to perform under pressure. Attention to detail is critical in this role. Equal Opportunity Employer/Minorities/Females/Veterans/Disabled Bentley is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age or any other protected characteristic.  Additional information about your rights as an applicant under the law may be found by clicking here and here. Bentley participates in e-Verify / Bentley participa en e-Verify Right to Work / Derecho a Trabajar We encourage you to request a reasonable accommodation  if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com. Search Firm Disclosure: Please be aware Bentley is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Bentley via-email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Bentley will be deemed the sole property of Bentley and no fee will be paid in the event the candidate is hired by Bent
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Full Time Non-Remote
Paris, France
1 month ago
Bien plus qu’une simple caisse enregistreuse, Tiller est un véritable écosystème novateur à destination des restaurateurs et commerçants. Prise de commande sur place, commande en ligne, gestion de stocks ou encore réservations : Tiller propose une suite d'outils clés à la réussite des commerçants. Tiller, c’est une équipe de plus de 100 personnes à Paris, Milan et Barcelone qui bossent à fond pour aller le plus loin possible et devenir le leader européen sur notre marché. Et c’est dans cette optique de croissance qu’on a récemment rejoint SumUp, l’un des leaders de la FinTech sur le marché Européen (Top European FinTechs in 2021 selon Sifted, un réseau social spécialisé dans le monde des start-ups et soutenu par le Financial Times). Tes missions : Au sein d'une équipe jeune et en pleine croissance, tu es responsable du bonheur de nos clients adorés. Jour après jour, tu t'occupes de l'on-boarding, de la formation et du suivi de ton propre portefeuille client. Au coeur de la start-up et en lien avec les autres équipes, tu participes à l'élaboration de nouveaux projets pour améliorer l'expérience client. Tes 4 défis en tant que CSM : Prendre le relai de la relation commerciale et développer une relation de qualité et de confiance avec tes clients Accompagner le client dans l'usage de la solution et formuler des recommandations pour les évolutions produit Détecter les opportunités d'upsell et assurer le renouvellement au sein de ton portefeuille client Contribuer aux projets d'amélioration des process CSM Ton profil : Tu as au moins un an d'expérience client (stages inclus) Problem-solver et pédagogue, tu es doué(e) pour expliquer l’inexplicable Tu es doté(e) d’un humour sans failles et d’une patience sans limite qui te permettent de toujours garder ton calme et prioriser les urgences Pour toi, aller vite et bien faire sont deux choses compatibles Tu sais sourire au téléphone Tu souhaites évoluer dans un environnement start-up et cultives un côté geek Anglais is not a problem for you (español es un plus)
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Full Time Non-Remote
Milan, Italy
1 month ago
Perché Tiller, perché adesso? L’unità di Acquisition è il nucleo strategico di Tiller: è il primo ingranaggio di una macchina di vendita che ad oggi ci ha permesso di essere leader europei nel nostro settore! Il team è molto giovane e offriamo un ambiente dove poter crescere giorno dopo giorno. Unisciti all'avventura di Tiller in Italia e fai la tua parte! Tiller, non è solo una startup: è una squadra energica e ambiziosa, uno spirito e un’atmosfera che non troverai da nessun’altra parte! I tuoi obiettivi: All’interno del team di Acquisition, affiancherai il nostro Head of Sales Development e il team MRR nelle seguenti attività: Gestire e riattivare il nostro database clienti su Salesforce Coordinare e garantire il regolare svolgimento del percorso del cliente Studiare lo stato dei processi esistenti e formulare raccomandazioni Implementare nuovi processi per facilitare le comunicazioni con i nostri clienti (promemoria automatici, verifica della corretta esecuzione degli appuntamenti da parte dei rappresentanti di vendita, ecc.) Rispondere alle richieste in arrivo (e-mail, chat, telefono) generate dalle nostre campagne di marketing e qualificarle per trasformare potenziali clienti in clienti effettivi Produrre rapporti giornalieri ai manager di riferimento Profilo richiesto Sei una persona dinamica e riesci a gestire le relazioni interpersonali in modo eccellente Sei autonomo e non hai paura di proporre nuove idee Sei rigoroso nel tuo lavoro Riesci a lavorare in squadra e soprattutto a fare squadra! Ti interessa il mondo delle vendite e vorresti essere in contatto con clienti B2B Sei un/a candidato/a, anche alla prima esperienza, con personalità e forte motivazione!
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Full Time Non-Remote
Barcelona, Spain
1 month ago
Mucho más que una simple caja registradora, Tiller es un verdadero ecosistema innovador destinado a los emprendedores de proximidad (restaurantes, comercios). Toma de pedidos en in situ, pedidos en línea, gestión del inventario o de las reservas: Tiller ofrece una serie de herramientas clave para el éxito de los comerciantes. Tiller es un equipo de 170 personas en París, Milán y Barcelona que trabajan duro para llegar lo más lejos posible y convertirse en el líder europeo en nuestro mercado. Misiones Contactar a los leads entrantes de acuerdo con los objetivos esperados Prestar atención al tiempo de compromiso para contactar los leads entrantes en el menor tiempo posible Apoyarse en las herramientas de Tiller para capturar información de calificación de manera estandarizada y mantener una alta calidad de datos Promover el ecosistema de Tiller y manejar las posibles objeciones para fortalecer el compromiso del futuro cliente Convertir un máximo llamadas de calificación en citas para los Account Executive, con acuerdo a los objetivos de Tiller Reactivar los leads cuando corresponda Perfil Fuerte presencia y experiencia telefónica Ganas de superarse Excelentes habilidades de comunicación verbal y escrita. Habilidades de escucha y presentación Capacidad para realizar múltiples tareas, priorizar y administrar el tiempo de manera efectiva Emprendedor, altamente motivado, orientado a objetivos, intrépido, ambicioso, jugador de equipo Experiencia previa en el sector de FnB (alimentos y bebidas) es un plus Orientado a datos para tomar decisiones adecuadas Porque unirse a nosotros? Una empresa en plena aceleración tanto empresarial como de I + D La posibilidad de trabajar en remoto Salarios y variables competitivos Múltiples ejes de aprendizaje y desarrollo personal y profesional. Oficinas acogedoras Desayunos semanales y almuerzos sorpresa Sesiones informativas periódicas en modo “Beer Friday” Iniciativas Tiller: Airlines, Events, Switch, Talks, Workshops Conócenos! Una entrevista telefónica con alguien de RH Una entrevista física con nuestro Head Of Sales y el equipo Una video-entrevista con el Country Manager y un co-fundador Nuestro culture book : https://bit.ly/2JVQfR
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Full Time Non-Remote
Barcelona, Spain
1 month ago
More than just a simple POS system, Tiller is a truly innovative ecosystem that aims to assist local merchants (restaurants, retail shops, groceries…). Order management: on site and through deliveries, stock management, reservations, etc.: Tiller offers a wide variety of key tools to help merchants / entrepreneurs succeed. Tiller is a team of more than a 100 individuals scattered across Paris, Milan and Barcelona, who work hard and go all the way to become THE European leader in our market. With this growth in mind, Tiller recently joined SumUp, one of the leaders in the European FinTech market (Top European FinTechs in 2021 according to Sifted, a social network specialising in the world of start-ups and backed by the Financial Times). Missions & Responsibilities: You will handle the real-time management of our customers’ requests and distribute them according to the need between your various colleagues. You know how to optimize your working time to remain available, here are your missions : Guarantee the management and prioritization of the customer demands and solve them Offer an unwavering quality to our customers Manage requests more and more diversified Ensure an adapted communication and accompany the internal teams in case of major incidents Participate in the implementation of tools to facilitate the returns (calls, emails, SMS etc.) Requirements Problem-solver and teacher, you are endowed to explain the inexplicable You are gifted with a humour without defect and with a patience without limit who allow you to keep calm always and to prioritize emergencies Your talent for repartee is irrefutable You know how to smile on the phone You have already had to manage customers during an experience of sale You wish to evolve in an environment start-up and cultivate a geek side Ideally, you have already used the following tools: Salesforce/Freshdesk French is a must. You are also fluent in either Spanish or Italian Availability to work some weekends You will work with the product and R&D teams located in Paris 1 year experience Why you should join us : Key moment to join Tiller in term of business and R&D Fast-learning environment, multiple axes of learning Cool offices (near the beach!) Regular information sessions : Beer Fridays, Monthly Meetings.. Additional information: Starting date: ASAP Shifts: Late shifts, Tuesday to Saturday (from 12h00-21h00 on weekdays and from 10h00-20h00 on Saturdays) Contract Indefinite term contract A company in full acceleration in both business and R&D. An ultra competitive commission plan plus fixe salary. Multiple areas of learning and personal and professional development. Offices located right next to the beach. Surprise breakfasts and snacks. Regular briefings in the form of "Beer Fridays". Tiller initiatives: Airlines, Events, Switch, Talks, Workshops. Our culture book: https://bit.ly/2JVQfRL
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Full Time Non-Remote
Paris, France
1 month ago
Bien plus qu’une simple caisse enregistreuse, Tiller est un véritable écosystème novateur à destination des entrepreneurs de proximité (boutiques, commerçants, restaurants, etc.). Prise de commandes sur place, commandes en ligne, gestion de stocks ou encore réservations : Tiller propose une suite d'outils clés à la réussite des commerçants. Tiller, c’est une équipe d’une centaine de personnes à Paris, Milan et Barcelone qui bossent pour aller le plus loin possible et devenir le leader européen sur notre marché. Dans cette optique de croissance, Tiller a récemment rejoint SumUp, l’un des leaders de la FinTech sur le marché Européen (Top European FinTechs in 2021 selon Sifted, un réseau social spécialisé dans le monde des start-ups et soutenu par le Financial Times). Missions & Responsabilités: Rattaché(e) à notre DRH, tu seras l’interlocuteur privilégié de nos équipes et seras notamment en charge de : Le suivi de l'administration du personnel pour le périmètre France (rédaction de contrats, gestion des périodes d’essai. visites médicales, congés, préparation de la paie, etc.), La gestion opérationnelle de la formation (relations avec les OPCO et organismes de formation, organisation des sessions, suivi et reporting...), Le pilotage des outils de reporting mensuels RH, le suivi et l’analyse des indicateurs de performance, La préparation et l'organisation des réunions CSE, La participation à la mise en place des programmes RH au niveau global, notamment le projet de Mapping postes-compétences, Tu participeras aussi : Au programme d’on-boarding de nos nouveaux salariés, à la définition de notre politique diversité et QVT, Au benchmark et à la recommandation pour la mise en place de nouveaux projets et outils RH (plateforme de suivi de la performance...), Compétences requises: Formation supérieure de niveau Bac+2 à Bac+5, une première année d'alternance ou de stage, et notamment sur la partie administration du personnel serait un vrai plus, Dynamisme, proactivité, curiosité, force de proposition, Esprit d’analyse et de synthèse, pragmatisme, Confidentialité et discrétion, Bon niveau d’anglais, Les plus: Connaissance d’un environnement multiculturel avec une expérience à l’étranger, Bon niveau d’espagnol et/ou d’italien, Pourquoi nous rejoindre ? Une entreprise en pleine accélération à la fois Business et R&D, De multiples axes d'apprentissage et de développement personnel et professionnel, Des bureaux accueillants, Des petits déjeuners hebdomadaires et des goûters surprises, Des sessions d’informations régulières en mode “Beer Friday”, Des initiatives Tiller : Airlines, Events, Switch, Talks, Workshops,
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Full Time Non-Remote
Paris, France
1 month ago
Bien plus qu’une simple caisse enregistreuse, Tiller est un véritable écosystème novateur à destination des entrepreneurs de proximité (boutiques, commerçants, restaurants, etc.). Prise de commandes sur place, commandes en ligne, gestion de stocks ou encore réservations : Tiller propose une suite d'outils clés à la réussite des commerçants. Tiller, c’est une équipe d’une centaine de personnes à Paris, Milan et Barcelone qui bossent pour aller le plus loin possible et devenir le leader européen sur notre marché. Dans cette optique de croissance, Tiller a récemment rejoint SumUp, l’un des leaders de la FinTech sur le marché Européen (Top European FinTechs in 2021 selon Sifted, un réseau social spécialisé dans le monde des start-ups et soutenu par le Financial Times). Voici notre histoire : https://www.youtube.com/watch?v=eneunnGO3Sg Et notre culture book :https://bit.ly/2JVQfRL Le rôle: Intégré(e) à une équipe de 20 personnes, tu contribueras aux produits et solutions Tiller, essentiellement sur le back office de nos clients (second point ci-dessous), en osmose avec des équipes techniques et business. : Une des principales solutions est utilisée en caisse et en salle par nos clients au quotidien : une application iOS sur iPad connecté. L’autre est consacrée au back office de nos clients : une application web en mode SaaS permettant de paramétrer les différents éléments du store, analyser les ventes, ainsi que d’accéder à l’AppMarket (écosystème regroupant les connecteurs avec UberEats, Deliveroo, LaFourchette, etc.). Enfin, il y a l’API et permettant aux partenaires de développer des connecteurs génériques et les clients d’étendre leur environnement. Responsabilités: Contribue aux développements du Back Office de nos clients, en tant que développeur Front ou Fullstack. Participe aux choix et bonnes pratiques de l’équipe, surtout côté Front, garantit la qualité des solutions proposées aux clients. Maîtrise une vision globale du cycle de vie des produits : compréhension des besoins métiers, architecture et choix technos, développement, tests, déploiements, fix, etc. Contribue à développer et étendre les fonctionnalités des solutions de Tiller, déployées en mode SaaS. Travaille avec l’équipe en mode feature team en respectant les méthodes définies ensemble, reposant sur les meilleurs standards. Collabore avec d’autres équipes telles que Product Management, QA, DevOps, Support, etc. Contribue à la stratégie de tests et la qualité des produits. Aide les développeurs à progresser Notre Stack actuelle : Node.js, React / Redux, architecture microservices, lambda, AWS, CircleCI, etc. Compétences requises: Expérience solide de 4 à 5 ans minimum, idéalement en développement Front ou Fullstack, avec une forte appétence pour les sujets Front. Très bonne maîtrise des frameworks javascript, en particulier React / Redux, ainsi que les librairies front. Maîtrise des API REST. En tant que Développeur Fullstack, maitrise de Node.js et des architectures serverless événementielles sur AWS. La connaissance des stratégies de tests et d’intégration continue est importante. Bonne maitrise des chaînes CI / CD. L’expérience des méthodes Agile est importante. Sensible aux problématiques métier. Excellent relationnel, enthousiaste et investi ! Envie de travailler avec une équipe soudée dans une ambiance décontractée ! Pourquoi nous rejoindre ? Une entreprise en pleine accélération à la fois Business et R&D. La possibilité de travailler en remote. Des salaires et variables compétitifs. De multiples axes d'apprentissage et de développement personnel et professionnel. Des bureaux accueillants. Des sessions d’informations régulières en mode “Beer Fridays”. Rencontrez-nous ! Un premier entretien en visioconférence avec le CTO ou Lead Back. Un ou deux entretiens en visioconférence avec l’équipe R&D. Un entretien en visioconférence avec notre CEO / fondateur. Le poste est basé à Paris, 42 rue Louis Blanc, 75010 Paris. Mais nous sommes aussi intéressés par les candidats en Full Remote. Type de contrat : CDI Date de démarrage : Dès que possible Contact: Bruno Emsellem - CTO Email: bruno.emsellem@sumup.com
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Full Time Non-Remote
Barcelona, Spain
1 month ago
More than just a simple POS system, Tiller is a truly innovative ecosystem that aims to assist local merchants (restaurants, retail shops, groceries…). Order management: on site and through deliveries, stock management, reservations, etc.: Tiller offers a wide variety of key tools to help merchants / entrepreneurs succeed. Tiller is a team of more than a 100 individuals scattered across Paris, Milan and Barcelona, who work hard and go all the way to become THE European leader in our market. With this growth in mind, Tiller recently joined SumUp, one of the leaders in the European FinTech market (Top European FinTechs in 2021 according to Sifted, a social network specialising in the world of start-ups and backed by the Financial Times). Missions & Responsibilities: You will handle the real-time management of our customers’ requests and make sure they are actioned within the SLA established by the company. Provide professional and courteous customer care to improve business performance Offer assistance to customers in a very pleasant and friendly manner Assist customer with all their requests within the SLA given Manage the escalation process to different departments within the company Handle dissatisfied customers in a polite and professional fashion Track and follow-up all customer requests in a timely manner Answer customer inquiries concerning services, products, billing etc Maintain broad knowledge of company products and services Participate in business development program to support company’s professional growth as well as to provide quality services to customers Requirements: Problem-solver and solution oriented You are looking for an environment where continuously learning is being challenged on a daily basis You engage proactively with other departments and customers to come up with better options and resolutions You are patient and do not take things personally, can easily prioritize You adapt well to changes, start-up environment Ideally to have used previously Freshdesk and Salesforce Would like investigating and testing software Availability to work on shifts and weekends You speak Italian and Spanish (English is a must) Why you should join us : Fast-learning environment Cool offices (near the beach!) Snacks Beer Friday Amazing multicultural team Meet us! A phone call with the Recruiters Interview with our Customer Care Team Leader/ Manager / Company Co-Founder Additional information: Starting date: ASAP. Nature of the contract: Full-time Shifts: Late shifts, Tuesday to Saturday (from 12h00-21h00 on weekdays and from 10h00-20h00 on Saturdays)
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Full Time Non-Remote
Paris, France
1 month ago
Bien plus qu’une simple caisse enregistreuse, Tiller est un véritable écosystème novateur à destination des restaurateurs et commerçants. Prise de commande sur place, commande en ligne, gestion de stocks ou encore réservations : Tiller propose une suite d'outils clés à la réussite des commerçants. Tiller, c’est une équipe de plus de 170 personnes à Paris, Milan et Barcelone qui bossent à fond pour aller le plus loin possible et devenir le leader européen sur notre marché. Et c’est dans cette optique de croissance qu’on a récemment rejoint SumUp, l’un des leaders de la FinTech sur le marché Européen (Top European FinTechs in 2021 selon Sifted, un réseau social spécialisé dans le monde des start-ups et soutenu par le Financial Times). Tes Missions: Intégré(e) au sein de l'équipe RH, tu accompagneras les managers pour nos postes à pourvoir en France et à l'étranger afin de remplir nos objectifs de recrutement. Tes missions seront notamment: Sourcing et chasse des candidats via les jobs boards, réseaux sociaux, plateformes de recrutements etc Gestion et sélection des candidatures entrantes via notre ATS Présélection et pré-qualification des candidats, planification et coordination des entretiens avec les managers Suivi des candidats, debriefing et représentation de la marque employeur Gestion complète du recrutement des stagiaires: depuis la récolte des besoins jusqu’à la signature de la convention Gestion RH: travailler avec notre Chargé(e) RH sur l'administration du personnel, l'ingénierie de formation et divers projets RH Ton profil: Formation : étudiant(e) en Master 1 ou Master 2 avec une spécialisation RH Disponibilité à temps plein 5 ou 4 jours par semaine. Tu fais preuve de : dynamisme, pro-activité, curiosité et tu es force de proposition Excellent relationnel et sens de la confidentialité Esprit d’analyse et de synthèse, capacité à planifier et à suivre un projet, pragmatisme Une première expérience en recrutement - en cabinet - serait un plus La connaissance de l’univers start-up est un plus Maîtrise de l'anglais et une connaissance intermédiaire ou avancée de l'italien est un plus Pourquoi nous rejoindre? Une entreprise en pleine croissance à la fois Business et R&D De multiples axes d'apprentissage et de développement personnel et professionnel Des bureaux accueillants Des petits déjeuners hebdomadaires et des goûters surprises Des sessions d’informations régulières en mode “Beer Fridays” Des initiatives Tiller : Events, Talks, Workshops...
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Full Time Non-Remote
Paris, France
1 month ago
Bien plus qu’une simple caisse enregistreuse, Tiller est un véritable écosystème novateur à destination des entrepreneurs de proximité (restaurateurs, commerçants). Prise de commande sur place, commande en ligne, gestion de stocks ou encore réservations : Tiller propose une suite d'outils clés à la réussite des commerçants. Tiller c’est une équipe sur-motivée pour aller le plus loin possible et devenir le leader européen sur notre marché. Ainsi, nous sommes à la recherche d'un Assistant (e) Credit Manager pour rejoindre notre équipe Finance ! Rattaché(e) au Responsable Crédit Management, t'es le garant de la pérennité et de la récouvrabilité des comptes clients. Tu feras l'analyse des risques financiers et de la solvabilité de ton portefeuille client. Tes Missions Gestion Administrative des ventes / Suivi des créances clients: Affectation des paiements clients pour préparer et fiabiliser les balances clients. Centraliser l'information relative aux retards clients et impayés (litiges, difficultés économiques, demandes d'avoirs). Optimiser le poste clients pour améliorer la qualité du risque, réduire le DSO et conserver notre position commerciale. Communiquer l'information relative aux retards clients et impayés à toutes les parties prenantes du recouvrement (crédit manager, responsable administratif et financier, forces de vente, chargés de compte). Envoyer des compléments d'informations aux clients ( échéanciers de paiement, attestation de paiement, duplicata de facture ) via nos outils. Gestion des créances à recouvrir : relances amiables (Téléphoniques + Mail). Suivi des procédures de recouvrement, des dossiers précontentieux et des mises en demeure. Assurer le traitement des demandes de notre agence de recouvrement externe ainsi que l'envoie de nouveaux dossiers. Assurer le suivi des actions à effectuer par les parties prenantes du recouvrement (émission d'avoirs, traitement des litiges, protocoles d'accord, …). Administration Générale : Numérisation des documents et gestion des archives. Tri du courrier. Ton profil : Être titulaire d’un Bac+2 avec une première expérience en entreprise. Bon relationnel client, être à l’aise au téléphone. Rigoureux et sérieux. Maîtrise d’excel et Google sheets. Pourquoi nous rejoindre? Une entreprise en pleine accélération à la fois Business et R&D. De multiples axes d'apprentissage et de développement personnel et professionnel. Des bureaux accueillants. Des petits déjeuners hebdomadaires et des goûters surprises. Des sessions d’informations régulières en mode “BeerFriday”. Des repas comme Fritchi à prix réduit. Des initiatives Tiller : Events, Switch, Talks, Workshops. Durée et nature du contrat : Un stage de 6 mois à temps plein. Date de début prévue: Asap.
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Full Time Non-Remote
Paris, France
1 month ago
Bien plus qu’une simple caisse enregistreuse, Tiller est un véritable écosystème novateur à destination des entrepreneurs de proximité (boutiques, commerçants, restaurants, etc.). Prise de commandes sur place, commandes en ligne, gestion de stocks ou encore réservations : Tiller propose une suite d'outils clés à la réussite des commerçants. Tiller, c’est une équipe d’une centaine de personnes à Paris, Milan et Barcelone qui bossent pour aller le plus loin possible et devenir le leader européen sur notre marché. Dans cette optique de croissance, Tiller a récemment rejoint SumUp, l’un des leaders de la FinTech sur le marché Européen (Top European FinTechs in 2021 selon Sifted, un réseau social spécialisé dans le monde des start-ups et soutenu par le Financial Times). Voici notre histoire : https://www.youtube.com/watch?v=eneunnGO3Sg Et notre culture book : https://bit.ly/2JVQfRL Le rôle: Intégré(e) à une équipe de 20 personnes, tu contribueras aux produits et solutions Tiller, essentiellement sur l’infrastructure backend et ses microservices, servant l’ensemble des trois parties ci-dessous : Une application mobile iOS sur iPad : c’est l’une des principales solutions, elle est utilisée en caisse et en salle par nos clients au quotidien. Le back office de nos clients : une application web en mode SaaS permettant de paramétrer les différents éléments du store, d’analyser les ventes, ainsi que d’accéder à l’AppMarket (écosystème regroupant les connecteurs avec les partenaires tels que UberEats, Deliveroo, LaFourchette, etc.). Enfin, il y a l’API et permettant aux partenaires de développer des connecteurs génériques et aux clients d’étendre leur environnement. Responsabilités: Encadre les choix et les bonnes pratiques de l’équipe, surtout côté Back, garantit la qualité des solutions proposées aux clients. Maîtrise une vision globale du cycle de vie des produits : compréhension des besoins métiers, architecture et choix technos, développement, tests, déploiements, fix, etc. Contribue à développer et étendre les fonctionnalités des solutions de Tiller, déployées en mode SaaS. Travaille avec l’équipe en mode feature team en respectant les méthodes et best practices définies ensemble, reposant sur les meilleurs standards. Collabore avec d’autres équipes telles que Product Management, QA, DevOps, Support, etc. Contribue à la stratégie de tests et la qualité des produits. Aide les développeurs à progresser Notre Stack actuelle : Node.js, React / Redux, architecture microservices, lambda, AWS, CircleCI, etc. Compétences requises: Expérience solide de 5 à 6 ans minimum, idéalement fullstack, avec une plus forte appétence côté Back. Très bonne maîtrise des frameworks javascript, en particulier Node.js, ainsi que les librairies front. Bonne maîtrise du développement de microservices serverless, avec utilisation de bus / MQ. Maîtrise des API REST. L’expérience des méthodes Agile est importante. La connaissance des stratégies de tests et d’intégration continue est importante. Sensible aux problématiques métier. Excellent relationnel, enthousiaste et investi ! Un plus : compétences sur AWS. Envie de travailler avec une équipe soudée dans une ambiance décontractée ! Pourquoi nous rejoindre ? Une entreprise en pleine accélération à la fois Business et R&D. La possibilité de travailler en remote. Des salaires et variables compétitifs. De multiples axes d'apprentissage et de développement personnel et professionnel. Des bureaux accueillants. Des sessions d’informations régulières en mode “Beer Fridays”. Rencontrez-nous ! Un premier entretien en visioconférence avec le CTO ou Lead Back. Un ou deux entretiens en visioconférence avec l’équipe R&D. Un entretien en visioconférence avec notre CEO / fondateur. Le poste est basé à Paris, 42 rue Louis Blanc, 75010 Paris. Mais nous sommes aussi intéressés par les candidats en Full Remote. Type de contrat : CDI Date de démarrage : Dès que possible Contact: Basile Trujillo - Lead Back Tiller Email: basile.trujillo@sumup.com
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Full Time Non-Remote
Barcelona, Spain
1 month ago
More than just a simple POS system, Tiller by SumUp is a truly innovative ecosystem that aims to assist local merchants (restaurants, retail shops, groceries…). Order management: on site and through deliveries, stock management, reservations, etc.: Tiller by SumUp offers a wide variety of key tools to help merchants / entrepreneurs succeed. Tiller by SumUp is a team of more than a 200 individuals scattered across Paris, Milan and Barcelona, who work hard and go all the way to become The European leader in our market. With this growth in mind, Tiller by SumUp recently joined SumUp, one of the leaders in the European FinTech market (Top European FinTechs in 2021 according to Sifted, a social network specializing in the world of start-ups and backed by the Financial Times). Missions: Manage the on-boarding of new customers on a daily basis Support customers in their use of the application by providing solutions in collaboration with the support department Participate in setting up customer accounts Contribute to product improvement by providing customer feedback Develop tools for sharing information internally and implement tools to improve customer feedback (calls, emails, sms, etc.) Develop our client portfolio Improve and sustain business growth Use data collection and analysis to improve the customer experience Train customer support representatives Implement specific strategies for both sales and customer service Required skills: Statistical analysis, Mastery of communication and sales tools Mastery of office automation tools CRMs E-procurement Strong taste for digital and new technologies Versatility Knowledge of the fields of marketing, project management, sales, budget management, commercial law, management and steering of customer relations/claims Fluent in English and Spanish Catalan would be a plus Empathy Pedagogy Teamwork Good communication skills, diplomacy, commercially astute Versatile and very organized Why you should join us! A fast-growing environment Full-training Cool offices (near the beach) ! Monthly information sessions : Beer Fridays.. An amazing multicultural team Extra benefits: Ticket restaurant + Transportation Meet us! A phone call with our Talent Acquisition specialist Interview with our Customer Success Team Leader/ VP of Customer Success/ Country Manager + Company Co-Founder Employment Type: Full-Time indefinit contract with a 4 month's trial period Start date: ASAP Timetable: Monday to Friday from 9h00-9h30 to 18h00-18h30
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Full Time Non-Remote
Paris, France
1 month ago
Bien plus qu’une simple caisse enregistreuse, Tiller est un véritable écosystème novateur à destination des restaurateurs et commerçants. Prise de commande sur place, commande en ligne, gestion de stocks ou encore réservations : Tiller propose une suite d'outils clés à la réussite des commerçants. Tiller, c’est une équipe de plus de 100 personnes à Paris, Milan et Barcelone qui bossent à fond pour aller le plus loin possible et devenir le leader européen sur notre marché. Et c’est dans cette optique de croissance qu’on a récemment rejoint SumUp, l’un des leaders de la FinTech sur le marché Européen (Top European FinTechs in 2021 selon Sifted, un réseau social spécialisé dans le monde des start-ups et soutenu par le Financial Times). Ton rôle sera d’épauler l’équipe Customer Success dans la gestion quotidienne des nouveaux clients. Problem-solver dans l’âme, tu accompagneras nos clients dans leur utilisation de l’application. Multi-task, tu soutiendras l’équipe Formation dans le paramétrage des comptes clients, mais aussi notre équipe Produit en contribuant à l’évolution du produit en fonction des feedbacks clients. Tes principales missions : Assister l’équipe formation dans le paramétrage des comptes clients Apporter des solutions aux requêtes de nos clients avec le service support Développer les outils de partage d’information en interne et mettre en place des outils visant à fluidifier les retours clients (appels, mails, sms, etc) Prendre part aux projets d’amélioration du Produit Ton profil : Pédagogue et bienveillant, tu es doué(e) pour expliquer l’inexplicable Tu es doté d’un humour sans faille et d’une patience sans limite qui te permettent de toujours garder ton calme et prioriser les urgences Ton sens de la répartie est irréfutable Tu sais sourire au téléphone Tu as déjà eu à gérer des clients au cours d’une expérience de vente English is not a problem for you Pourquoi nous rejoindre? Une entreprise en pleine accélération à la fois Business et R&D De multiples axes d'apprentissage et de développement personnel et professionnel Des bureaux accueillants Des petits déjeuners hebdomadaires et des goûters surprises Des sessions d’informations régulières en mode “Beer Friday” Des initiatives Tiller : Airlines, Events, Switch, Talks, Workshops Rencontrez nous! Un premier entretien en visio avec Hafsa, notre Talent Acquisition Specialist Un deuxième entretien en visio avec un membre de l’équipe CSM Un dernier entretien en visio avec Agathe, Head of CSM (France) Date de démarrage : ASAP. Durée et nature du contrat: Un stage de 6 mois à temps plein.
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Full Time Non-Remote
Paris, France
1 month ago
Bien plus qu’une simple caisse enregistreuse, Tiller est un véritable écosystème novateur à destination des entrepreneurs de proximité (boutiques, commerçants, restaurants, etc.). Prise de commandes sur place, commandes en ligne, gestion de stocks ou encore réservations : Tiller propose une suite d'outils clés à la réussite des commerçants. Tiller, c’est une équipe d’une centaine de personnes à Paris, Milan et Barcelone qui bossent pour aller le plus loin possible et devenir le leader européen sur notre marché. Dans cette optique de croissance, Tiller a récemment rejoint SumUp, l’un des leaders de la FinTech sur le marché Européen (Top European FinTechs in 2021 selon Sifted, un réseau social spécialisé dans le monde des start-ups et soutenu par le Financial Times). Voici notre histoire : https://www.youtube.com/watch?v=eneunnGO3Sg Et notre culture book : https://bit.ly/2JVQfRL Rôle: Intégré(e) à une équipe de 20 personnes, tu travailleras en osmose avec le Lead DevOps, les Product Managers, les développeurs et les QA pour définir et mettre en place une usine logicielle complète permettant aussi de superviser et administrer l’infrastructure SaaS de Tiller, hébergée exclusivement sur AWS. L’équipe suit des bonnes pratiques Agile, d’intégration continue et d’automatisation. Les produits et solutions de Tiller reposent essentiellement sur trois stacks : Une application mobile iOS sur iPad connecté : c’est l’une des principales solutions, elle est utilisée en caisse et en salle par nos clients au quotidien. Le back office de nos clients : une application web en mode SaaS permettant de paramétrer les différents éléments du store, d’analyser les ventes, ainsi que d’accéder à l’AppMarket (écosystème regroupant les connecteurs avec les partenaires tels que UberEats, Deliveroo, LaFourchette, etc.). Enfin, il y a l’API et permettant aux partenaires de développer des connecteurs génériques et aux clients d’étendre leur environnement. Responsabilités: Assister les équipes Produits (Architecte, Dev, QA) dans la construction et l’amélioration de l’usine logicielle. Assiste le Lead DevOps et les équipes pour définir et mettre en place une stratégie d’automatisation (CI/CD, tests, déploiements, supervision, auto-healing, etc.). Contribue aux choix technologiques et à l’architecture, utilise le backlog pour améliorer les solutions et infrastructures de Tiller selon les priorités. Gérer les infrastructures (internes, hébergées et IaaS sur AWS) et les solutions de type SaaS supportées. Garantir la livraison et les opérations d’une solution homogène, résiliente et scalable, contribue à assurer la sécurité des solutions offertes aux clients et de leurs données. Travaille avec l’équipe en respectant des méthodes définies ensemble suivant des standards et bonnes pratiques (agilité, documentation, etc.). Collabore avec d’autres équipes telles que Product Management, Développement, Support, etc Compétences requises: Une expérience de DevOps, SRE ou autres rôles de type TechOps est requise. Automatisation : tests, continuous integration, orchestration, continuous delivery Une expérience d’architecte système sur une infrastructure reposant principalement sur des containers/Serverless Functions, micro-services et autres solutions AWS sera nécessaire. Capacité à travailler en autonomie et en équipe, volonté d’obtenir une vision globale sur le futur produit. Capacité de mettre en place les métriques nécessaires à la supervision du produit dans son ensemble. Compétences techniques attendues : Réseau : VPN, TCP, VLAN, Route 53, ELB, etc. Excellente connaissance du fonctionnement et de la gestion des services AWS : S3, RDS, DynamoDB, SNS / SQS, Cognito, Lambda, API GW, etc. Containers et virtualisation : Docker, Kubernetes. Gestion de configuration et scripting : Terraform, Chef, HELM, serverless, YAML, Shell/Python.w Packaging et CI : Git, NPM, Verdaccio, CircleCI, fastlane etc. Outils de supervision : APM, ELK, Cloudwatch, etc. Haute disponibilité, clustering, load balancing, auto-scaling, auto-healing, etc. Stratégie de maîtrise des coûts. Compréhension des sujets de cybersécurité : détection d’intrusion, WAF, etc. Expérience des méthodes Agile : Scrum, Kanban, etc. Excellent relationnel, rigueur, forte autonomie et esprit d’équipe. Maîtrise de l’anglais écrit et parlé. Envie de travailler avec une équipe soudée dans une ambiance décontractée ! Pourquoi nous rejoindre ? Une entreprise en pleine accélération à la fois Business et R&D. La possibilité de travailler en remote complet ou partiel. Travailler sur une stack innovante basée sur les technologies serverless et queuing Des salaires et variables compétitifs. De multiples axes d'apprentissage et de développement personnel et professionnel. Des bureaux accueillants. Des petits déjeuners hebdomadaires et des goûters surprises. Des sessions d’informations régulières en mode “Beer Fridays”. Mutuelle santé. Contact: Romain Hamon - Lead DevOps de Tiller Email: romain.hamon@sum
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Full Time Non-Remote
Paris, France
1 month ago
More than just a simple POS system, Tiller is a truly innovative ecosystem that aims to assist local merchants (restaurants, retail shops, groceries…). Order management: on site and through deliveries, stock management, reservations, etc.: Tiller offers a wide variety of key tools to help merchants / entrepreneurs succeed. Tiller is a team of more than a 100 individuals scattered across Paris, Milan and Barcelona, who work hard and go all the way to become THE European leader in our market. With this growth in mind, Tiller recently joined SumUp, one of the leaders in the European FinTech market (Top European FinTechs in 2021 according to Sifted, a social network specialising in the world of start-ups and backed by the Financial Times). Thus, in order to support our growth, we're currently looking for a Business Process Owner to join our Business Operations team. The Business Operations team: The objective of the Business Operations (BizOps) team is to streamline and optimize internal processes and facilitate daily tasks of Tiller employees. We closely work with all internal teams to source their needs and offer solutions, looking for operational excellency. The BizOps team has a great overview of everything happening in the company as our scope covers all the funnel from acquisition to sales, CSM, finance etc.. Each BPO is responsible of a dedicated part of the funnel and specific projects. Nonetheless the team works closely together, always challenging each others ideas and giving a hand whenever needed. We rely a lot on each other and our team is our best asset. Missions: Project Management Project sourcing Through qualitative (regular interaction with teams) and quantitative (data analysis), determine and propose key projects to be implemented on the following quarters Definition of the project impacts and needs Project implementation Alignment of needs between stakeholders Definition of the project scope, SPECS and action plan Technical implementation within tools By yourself: Configuration Create automations No code With our developer Project handover Create documentation and training about the project Create reports and follow them closely to review the adoption of the project Iterate improvement to ensure the project is fully adapted and adopted User support Help users, on a daily basis, to adopt processes, fix bugs + documentation and training Tools expert As an admin of our tool stack, you will be a referent to empower teams Make sure that we use our tools the best way possible Ensure data quality Process owner In charge of a specific part of the scope you will be process a tools referent for these teams Source needs Implement quick fixes Help on processes understanding Create and share useful reports and dashboards to measure performance Required skills: Fluent in French and English Excel advanced knowledge Experience in CRM configuration (we use Salesforce) No-code experience appreciated Curious, proactive with a great team spirit Good communication skills 2/3 years experience in a similar position with project management
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Full Time Non-Remote
Paris, France
1 month ago
More than just a simple POS, Tiller is a truly innovative ecosystem that aims to assist local merchants (restaurants, groceries, retail shops, etc.). Order management, on site and through deliveries, stock management, reservations, etc.: Tiller offers a wide variety of key tools to help merchants / entrepreneurs succeed. Tiller is a team of more than 100 individuals scattered across Paris, Milan and Barcelona, who are working hard and go all the way to become THE European leader in our market. Tiller recently joined SumUp, one of the leaders in the European FinTech market (Top European FinTechs in 2021 according to Sifted, a social network specialising in the world of start-ups and backed by the Financial Times). This is our story: https://www.youtube.com/watch?v=eneunnGO3Sg And our culture book: https://bit.ly/2JVQfRL Role of the Data team: Joining a team of 3 and a large community of data experts across Sumup, you will work in close collaboration with the Lead Data, the Data Engineer and all internal teams at Tiller and Sumup (Growth, Sales, CSM, Support, Finance and Product). We have 3 main missions: Decision support: All our teams must be able to make the best decisions and identify growth levers, whether for strategic goal, optimizing the Lead to Cash funnel, the product development or to better advise our customers. Operational efficiency: Our mission, shared with the Business Operation team, is to ensure that processes are efficient and automated. Our infrastructure is used by the whole company for analytics, reporting, forecasting and research. We care about having a reliable infrastructure with quality data and building machine learning models that help our customers thrive. Value added features: Develop and deploy a wide variety of algorithms and models that power the internal and external customers. Our Stack EL: Fivetran Data warehouse: Snowflake Transformation: Dbt + Airflow Data viz: Chartio (replacement under definition) ML: DataRobot, Python Responsibilities: Sumup provides 3 POS Solutions: Tiller, POS Pro and Goodtill, in order to support the Sumup integration we are looking for an Analytics Engineer to support the data modeling of the POS ecosystem. Build the POS Pro and Goodtill Data models from scratch (with Fivetran, Airflow and dbt). Simplify and improve data collection and reporting processes to automate manual workflows and eliminate manual dependencies. Implement and maintain a scalable process to transform data inside our data warehouse (Snowflake). Provide deep analysis and advanced reports. You will have a strong impact on the business by empowering business teams and analysts to retrieve insights quickly and easily on a daily basis. Requirements: Good modelling skills: going from stakeholder’s requirements to actual data model. Great SQL proficiency with proven competencies in designing well-architected data models, optimizing query performances and documenting code. Software engineering experience and hands-on experience on automation, including scripting (python), version control and CI/CD. Practical experience in Tableau, Looker, or similar visualization / business intelligence platforms Experience with DBT or similar analytics workflow tools Experience with operational tools and business systems such as Stripe, Google Analytics, Facebook Ads, Salesforce, Segment, SAP. Sensitive to business issues, experience in working with multiple business teams and stakeholders (engineers, product managers, marketing, sales, etc.). Experience of agile methodologies. Excellent interpersonal skills, enthusiastic and committed! Fluent in English: you will interact mainly with the Berlin office. French is a plus. Why join us? A fast-growing company in terms of R&D and business. The possibility to work remotely. Competitive salaries/variables. Multiple areas of personal and professional development. Weekly breakfasts and surprise snacks. Regular information "Beer Fridays" sessions. Health insurance. Meet us! A first interview with the Lead Data. One interview with the Data team. An SQL challenge to achieve One interview with the CTO An interview with our founder. The R&D HQ is based in Paris, 42 Rue Louis Blanc, 75010 Paris. But we accept full remote candidacy. Type of contract: Full time. Contact: Nolwenn Belliard - Tiller’s Lead Data Email: nolwenn.belliard@sumup.com
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Full Time Non-Remote
Paris, France
1 month ago
A propos de Tiller: L’équipe Tiller développe un écosystème de solutions permettant d’accompagner les entrepreneurs passionnés mais surtout des restaurateurs, dans la gestion de leur(s) établissement(s). Cette mission se fait au travers de 3 produits principaux : Une caisse enregistreuse sur iPad, utilisée au quotidien pour la prise de commande en salle ou comptoir, la communication avec la cuisine et l’encaissement. Un back-office dédié permettant d’adapter sa caisse enregistreuse à son usage personnel, d’analyser ses performances au travers de nombreux reportings. Une API ouverte, permettant à tous nos utilisateurs d’intégrer leurs outils, mais aussi à Tiller de mettre en avant des partenariats forts. Suite au rachat de Tiller (https://www.tillersystems.com/) par Sumup (https://sumup.fr/) l’équipe Produit de Tiller accélère le développement de l’ensemble de ces produits sur les marchés France, Espagne et Italie et prépare le lancement de l’Allemagne. Pour soutenir cette accélération, nous recherchons un/e Product designer ! La mission: Ta mission sera de comprendre les besoins de nos utilisateurs et prospects afin d’apporter de la valeur à notre offre : optimisation de la prise de commande, de l’encaissement, de la gestion de sa caisse, de la communication salle-cuisine, suivi des performances uni ou multiple établissements sur l’ensemble de nos marchés actuels (France, Espagne, Italie, Allemagne) et futurs (Amérique du Sud). Mais aussi de participer à la refonte de nouvelles fonctionnalités et produits (réservations, comptes clients…) Ton périmètre englobera l’ensemble des produits Tiller afin de garantir une expérience cohérente pour ses différents utilisateurs (serveurs, managers, gérants, franchisés…) Tes responsabilités au quotidien : Piloter la Recherche Utilisateur, afin d’enrichir nos personas et améliorer notre compréhension des attentes utilisateurs; Optimiser les parcours utilisateurs par personas; Mettre en place et mener les ateliers nécessaires à la démarche UX (idéation, co-conception, premières maquettes, itération etc.), avec nos clients et collaborateurs d’autres équipes (Customer Care, CSM, Sales) ; Organiser, conduire et analyser les tests utilisateurs à l’aide des maquettes que vous aurez créés; Travailler en étroite collaboration avec les 3 Product Managers et les Développeurs afin de proposer des solutions intuitives et performantes ; Être le garant de la cohérence design de l’ensemble de nos produits ; Être force de proposition au quotidien, afin d’améliorer de façon continue l'expérience client globale de l’ensemble des produits Tiller; Les rendus: Experience Maps, Design de parcours utilisateur, Maquettes (outil utilisé : Figma) allant du MVP à une version améliorée, Prototypes interactifs afin de les faire tester par nos utilisateurs, Spécifications product design, Supporter l’implémentation du design system Sumup, Profil recherché: Tu détiens un diplôme en design avec une spécialisation UX ou tu connais l’ensemble des process et la philosophie UI/UX. Tu as 3 à 5 ans d’expérience en UX/UI, en SaaS B2B avec de l’iOS et du web pour la cerise sur le gâteau. Et tu as de belles réalisations à nous montrer ! Tu as une bonne maîtrise des outils comme Sketch, Invision, Content Square, etc, Tu sais créer de nouvelles interfaces en partant de zéro, tout en anticipant les contraintes techniques. Tu n’as pas peur de rencontrer un maximum d’utilisateurs et les entendre dire qu’on s’est planté (au début :)). Tu as le sens du détail, tu es rigoureux(se) et tu suis la mise en œuvre de tes choix. Tu es autonome et a à cœur de voir tes projets naître. Tu as une vraie culture tech.
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Full Time Non-Remote
Paris, France
1 month ago
Tiller is the French leader in iPad cash register systems for restaurants & merchants. But saying that "Tiller is a cash register" is like saying that "Google is a search engine". In reality, Tiller is the tool that will transform the restaurant and retail sector. Soon enough, every merchant will be able to centralize all of their tools and data on a single platform, thus putting Tiller at the heart of the digitalization of merchants. From 4 to 20 and then from 20 to 100 since 2014. That's what we call growth. We recruit unusual profiles, from the former CFO of Dailymotion to a former Australian bartender, not to mention a former window salesman. At Tiller, each application is unique. So far so good, let's rock Tiller. MISSIONS 💪 Optimize our paid acquisition strategy (ROI, budget calculation, volume & quality performances follow up) PPC : Campaign management (Brand, Non Brand, Competitors) on Adwords/Bing Social media Advertising : Campaign management (Facebook Ads, Instagram Ads) Develop new paid acquisition channels with a global and local impact Track, create & analyze reports to follow and improve the campaigns Develop A/B testing strategies (images, text, landing pages…) You will work closely with our international offices in Spain, Italy & Switzerland (and more to come!) and runs their campaigns from our HQ in Paris ABOUT YOU ❤️ You are comfortable with numbers and excel spreadsheets, ROI will be your only goal, You have an advanced knowledge of Google Adwords and Facebook Ads Manager, You will be able to keep up to date with new developments and growth/marketing news, You speak and write English fluently (knowledge of Italian/Spanish is a plus), You have at least one significant experience in a startup or in an agency, You are familiar with marketing tools (Adwords, Facebook Ads, Hubspot, SemRush, GTM, Google Analytics, Wordpress etc.), You have a good sense of repartee and you know your subject inside out,
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Full Time Non-Remote
Milan, Italy
1 month ago
Much more than just a cash register, Tiller is a truly innovative POS ecosystem dedicated to local entrepreneurs (restaurants, retailers). On-site order taking, online ordering, stock management or reservations: Tiller offers an arsenal of tools at the disposal of these groups of people. Tiller is a team of 120 people based in Paris, Milan, and Barcelona who do their best and work hard in order to go as far as possible and become the European leader in our market. To support our fast growth, we are looking for a Communications & Marketing Specialist to join our office in Milan ! 🚀 Thus, under the supervision of Lead Marketing and Brand Manager this is your mission if you choose to accept it… 😎 Missions and responsibilities: You will report to the Marketing and Communication (MarComm) department based in Paris to define and deploy MarComm strategy. You will be the support point for Tiller's communication in Milan. Along with the Lead Brand & Marketing, you will participate in shaping communication and marketing strategy and delivering messages on the different touch points : digital, newsletters, emailings, sms, print… Create, manage and deliver engaging content on all our social media platforms (Facebook, Instagram, Youtube, Linkedin…) Support marketing and communication team in the daily operations. Own local content creation for internal (customers) and external communications. Engage and actively communicate with our audience (Tiller community). Maintain and reinforce Tiller’s image ensuring brand consistency. Requirements: A minimum of 2 years in content marketing / digital marketing Great communication and writing skills An appetite for B2B content Marketing Have a basic grasp of SEO Basic knowledge of paid advertising (ex: google & Facebook ads) Basic graphic design skills would be a plus ! Italian native & advanced or proficient English (French would be a very welcome plus!) Why Join us? Joining one of the fastest growing scale-ups in Italy at the most exciting moment as we have recently joined the SumUp family (FinTech unicorn). International scope of work working with both Milan, Paris and Barcelona offices. A strong team ready to welcome you and enable you to become a Tiller Ambassador Beer Fridays and Breakfasts; The best equipment to work with ! The position is a full-time internship and is based in Milano. Starting date: as soon as possible. Interview process : First interview : pre-qualification (15 mins) Second interview : technical test with Lead Brand & Marketing (45 mins) Final interview : culture fit with VP Brand & Marketing and one of our co-founders All applications must be submitted in English.