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Customer Service

Remote Customer Service Jobs

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32 jobs
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Full Time Remote
Anywhere
$10k per month 3 days ago
We seek an intelligent, trusted, organized, ambitious Customer Operations professional who seeks responsibility in a high growth business environment and looking for the right and legit way to supplement your earnings while working from home/remotely. Working with us will enable you to advance your career and oversee managing all aspects of the company operations. In this role, you'll be the liaison between customers and the company, assisting with the recovery of overdue payments and satisfying customer complaints needs through transparent communication. This position is opened to a full-time, part-time role and work remotely in your own time zone. Responsibilities: !. Take incoming calls from clients and listen to concerns, complaints, and questions carefully. !. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency. !. Locating debtors and contacting them via phone or email to address their overdue payments and determine the reason for the outstanding debt. !. Communicating with the sales and accounting department to maintain accurate and updated information on client accounts and payments. !. Contacting customers to inform on delinquency, encourage on-time payments, and set up payment plans that can facilitate good credit. !. Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately. !. Contact clients about unpaid or overdue accounts, and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made. Job Requirements: !. Strong communication and problem-solving skills !. Ability to multitask and regularly respond to emails !. High school diploma or equivalent !. Conflict resolution and de-escalation skills !. Comfortable sitting and speaking for long periods of time !. Must be 25 years of age or older. !. Must be proficient with basic PC skills. !. Must have an internet connection. !. Basic English written language. !. Basic English spoken language. !. Computer with internet access and respond to emails in a timely manner. !. A quiet working area away from distractions and follow the company's instructions. !. Must be able to work independently and get the job done. !. Desire to learn skills to successfully work from home
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Full Time Remote
United States
$15 - $16 per hour 8 days ago
The role of the team is to educate and support our Sales Representatives regarding our products, digital tools and assets, and account issues with a focus on helping them to grow their customer base and overall sales. You will also use your knowledge around products, business processes, compensation structure, incentives and overall business to assist the Representative/Leader/customer in solving problems, using our products and growing their business. IMPORTANT: Must have a PC with windows 10, and a wired internet connection
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Full Time Remote
Malaysia
$750 - $850 per month 9 days ago
** WORK FROM HOME OPPORTUNITY!! ** Atomatic is looking for a persistent and highly self-motivated Bilingual Telemarketer who can speak ENGLISH and MANDARIN. The ideal candidate will represent the organization to promote and persuade potential customers to engage our insurance services over the phone. RESPONSIBILITIES: - Make outbound cold calls to prospective clients with a required minimum number of calls daily - Manage leads by tracking and following up on them - Deal and handle potential customer enquiry in an efficient and polite way - Deliver quality customer service - Strive to achieve or exceed the target set consistently - Maintain accuracy of the data and update content for digital platforms - Telemarketing leads and training will be provided - Handle any other ad hoc duties RESULTS: - Generate quality leads for business expansion - Increased amount of referrals - Quality service to drive customer satisfaction - Cross-sell and up-sell to current customer base - Ensure the volume of calls achieved daily REQUIREMENTS: - Result-oriented and able to work independently with little supervision - Excellent communication skills and a positive attitude - Persistent and patient to handle queries and rejections - Ability to handle difficult customers - High proficiency in English language both speaking and writing - Proficient in Mandarin in order to liaise with Mandarin speaking associates - Possess good computer skills (Proficient in Microsoft Excel, Word, and Outlook) - Have strong and stable internet connections - Prior telemarketing experience is an advantage HOW TO APPLY FOR THIS POSITION? 1. Play the short assessment test on this link: https://play.benchmark.games/Atomatic_5 2. Once done, upload your CV/ resume with a file name format: LAST NAME_FIRST NAME and your portfolio on our online application form: https://form.typeform.com/to/C02ZH5fK 3. Kindly fill the Job Title question in this format: POSITION APPLIED FOR | First Name, Last Name Applications received via online application form will be prioritized.
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Full Time Remote
Malaysia
$750 - $950 per month 9 days ago
** WORK FROM HOME OPPORTUNITY!! ** Atomatic is looking for a detail-oriented, conscientious, and organized part-time Executive Assistant who will provide comprehensive administrative support to the assigned Executives of the company. Will start with reporting to the office until SOP's are learned and will subsequently transition to include Working From Home to the set-up. RESPONSIBILITIES: - Provide administrative assistance, such as writing and editing emails, drafting memos, and preparing communications on the executive's behalf. - Maintain comprehensive and accurate corporate records, documents, and reports. - Manage the executive's day-to-day calendar, including making appointments, ensure the availability of parties and prioritize the most sensitive matters. - Screen visitors and calls, prevent interruptions, and resolve issues. - Use various software, including word processing, spreadsheets, and presentation software to prepare reports and/or special projects RESULTS: - Allowing Executives to focus on decision-making and higher-level responsibilities. - Serve as the link between the executive and the rest of the staff. - Contribute to better organization and planning. - Help leaders be more effective in their roles. - Improve and upgrade the systems and workflow of the organization. REQUIREMENTS: - A-Levels, Diploma, or other related courses. - At least 2 years work experience as Personal Assistant/Admin Assistant/Executive Assistant. - Strong written and verbal communication skills. - Ability to multitask - Work experience in an insurance company is a plus. - Amenable to work Mon-Fri, 9:00 am - 6:00 pm, with possible WFH arrangement - Proficient in Microsoft Office, Google Suite, One Drive, Trello, Zoom, WhatsApp HOW TO APPLY FOR THIS POSITION? 1. Play the short assessment test on this link: https://play.benchmark.games/Atomatic_2 2. Once done, upload your CV/ resume with a file name format: LAST NAME_FIRST NAME and your portfolio on our online application form: https://form.typeform.com/to/C02ZH5fK 3. Kindly fill the Job Title question in this format: POSITION APPLIED FOR | First Name, Last Name Applications received via online application form will be prioritized.
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Contract Remote
Europe
$7 per hour 11 days ago
Pronounced "You and I", UENI is a SaaS platform that provides easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do in order to get more visibility, customer leads, and sales. Already trusted by over 600,000 thousand small businesses across 11 countries, UENI is the one-stop-shop for all the tools a small business needs to grow. Founded in 2014, we have already raised over $30 million from Angel Investors. We are a team of 70+ people working remotely from 11 countries. We take pride in our professional, learning-oriented, and friendly working environment that values constantly doing our best in every aspect of our work. We’re looking for top-of-the-range candidates to join our onboarding team helping welcome new customers but also ensuring the loyalty of existing customers. Hours: The hours for this position will vary depending on business requirements. However, it is essential that the person who is chosen for this role can work for 8 hours per day, 5 days per week with occasional working weekends from 10:00 until 19:00 BST. Please note that this is a contract role, paid $6.50 by the hour. Responsibilities * Primarily call-based job, onboarding customers via inbound pre-booked meetings using online video call or voice call services. * Effective communication and coordination to facilitate a successful onboarding process for the customers * Providing technical support advice * Problem-solving, diagnosing technical faults and providing a solution if possible * Liaising with different departments to ensure that the customer’s issues are being dealt with * Informing and educating customers about new offerings and products * Educating our growing customer base in the use of our tools and the technology which backs it up. * Collating and filtering feedback from customers and make suggestions as to how we can improve our service and increase efficiency Requirements * Fluent in English * 1+ years in a Customer Service role responding to large volumes of customer-facing phone calls * Strong communication skills, some of our team members are located in other offices * Experience working remotely is an advantage * Experience of working in, or a desire to work for a startup company (We care about what we do and we work hard). * Ability to learn quickly - many in-house tools bespoke tools to navigate through. * Good attention to detail: Ability to quickly discern grammatical errors, image mismatches, and other bad categorical content related issues * Ability to communicate technical information to non-technical audiences * Desirable: Fluent in Spanish (Latin America) or Fluent in Portuguese (Brazil)
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Full Time Remote
United States and Canada
$90k per year 16 days ago
• Conducting Technical Presentations. • Conducting Product Demonstrations. • Understanding Customer Requirements and Mapping it to Product/Solution Capabilities. • Conducting Proof of Concepts • Competitive Analysis and Positioning. • Customer/Partner Training.
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Full Time Non-Remote
Charlotte, NC, United States
$38k - $42k per year 16 days ago
At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. A COBRA Specialist serves as the primary liaison between Flores and our COBRA only clients. This role manages the client and participant relationship for an assigned number of groups. A COBRA Specialist updates carrier management and eligibility status daily, loads COBRA data into our system, monitors audits to ensure data integrity, and is responsible for complete client satisfaction for services delivered for the COBRA team. The COBRA Specialist will work closely with Account Managers, Shared Services, and the QA Team and reports to a Senior Account Manager – Team Leader. What You’ll Do • Acquire necessary technical DOL Code and general employee benefit knowledge regarding COBRA administration and uses this to address client/participant questions and to ensure complete account compliance. • Learn necessary specialized information on the Flores proprietary systems and processes in relation to complete COBRA administration. • Be responsible for timeliness and accuracy of COBRA mailings and notices. • Complete and be accountable for daily tasks such as COBRA file processing, COBRA election entry, COBRA Data Integrity audit procedures and accounting corrections on both an individual and corporate level. • Manage communication to insurance carriers regarding COBRA reinstatement, changes and terminations. • Provide a high level of customer service to assigned clients and participants by creating a positive relationship with both parties. • Prepare for seasonal client activities such as re-enrollment of COBRA plans, rate entry and monthly remittance reporting. • Research technical and legal questions posed by clients using internal resources and outside legal resources retained by the firm. • Assist Account Managers with completion of COBRA processing, such as rate renewals, election form entry, and audit monitoring. • Ensure payments processed through online bill-pay are correctly assigned to accounts and posts COBRA payments received. • Serve as back up assistance for other COBRA department needs and manages additional projects when necessary. • Serve as the primary contact for multiple clients, and address requests in a timely manner. • Maintain quality work that exemplifies and promotes Flores’ core values. Who You Are • A graduate of a Bachelor’s degree program from a four-year college or university, with previous experience in benefits management, data processing, or customer service-related field is preferred but is not required. • A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment. • Able to confidently use independent judgment and expertise to manage groups. • Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner. • An internally motivated individual looking to grow personally and professionally. • A qualified candidate who possess above average analytical and problem-solving skills. • Someone with the ability to process and manipulate data in a variety of formats while ensuring accuracy and data integrity. • Able to perform this job successfully and grow into managing significant client relationships. How We Work Flores’ office hours are Monday through Friday, 8:30 a.m. to 5 p.m. EST. This role operates in a professional office environment and this position requires up to 5% travel. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. In addition, Flores uses proprietary software programs that are developed and maintained in-house. This position frequently communicates with Flores team members, brokers, and clients, and must be able to exchange accurate information clearly in these situations.
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Full Time Remote
Europe
1 month ago
We are seeking a driven and enthusiastic Customer Service Representative to join our remote Customer Service team. The successful candidate will have direct interaction with customers via phone and will be responsible for recommending products, resolving inquiries and processing orders while maintaining a high standard of service and professionalism. You will be an effective multi-tasker who is able to enjoy repetitive duties with high volume of customer inquiries and exhibit patience and attention to detail as you focus on completing tasks quickly and accurately. You also thrive in being part of a team, working collaboratively with others in your group and in other departments. The goal is happy customers who will buy from us again and again! It’s not just ATV Global, we currently have 15 companies in the group and 22 brands within our portfolio selling over 350 product concepts in the US, UK, France, Germany, Italy, Spain. We are amongst the top 30 Amazon sellers in the world right now! ATV moves forward with an increased focus on product innovation and diversification as the global consumer base continues to place increased emphasis on eCommerce as their preferred method of shopping. We are incredibly proud of our accomplishments as a team, and we have ambitious goals for the future! By pairing ourselves with like minded individuals, we continue to work together and lead the industry in terms of value added quality products and customer experience. We want to be the Customer’s choice for their online shopping needs. Here’s what happened in your first year: +You have successfully prioritised and processed customer orders, complaints and requests submitted by telephone, email, live chat or social media messaging achieving departmental KPI’s and response times. +You have successfully resolved customer complaints and questions from our Amazon stores platform utilising email and SMS giving an exceptional customer experience providing the best course of action for every customer’s unique situation. +You have classified all the customer complaints within Zendesk, so that the quality control team can address any recurring issues. +You have successfully supported the further development of our FAQ knowledge base and templates to increase speed of response. +Birds of the same feather flock together. With your can-do and high-performance attitude, you have developed mutual respect and friendships among you and other team members at ATV Global. +Because ATV Global provides every team member with an environment that promotes stability as well as opportunity you have never been as engaged and fulfilled in your day-to-day work. You worked in a challenging environment that promotes stability as well as growth and opportunity. What you'll do: +Manage multiple software applications (email, chat, phone) and technology platforms to provide front line support to customers as well as support offline projects. +Monitor inbound and outbound customer messages from: Amazon messages, support inbox, brand website messages and text magic etc. +Handle a large volume of inbound calls and perform call backs where necessary. +Ensure customer queries are answered effectively and in an efficient manner. +Raise tickets for each customer interaction and classify them accurately so as to track customer trends and quality issues. +Answering customer queries through Facebook chat messenger. +Answer product-specific customer queries from "Amazon Question and Answers". +Processing customer orders through our E commerce platform through to suppliers. Requirements: +1+ years previous Customer Service Experience within E-commerce. +Fluent French (oral and written) +Telephone work is essential. +You are enthusiastic about service and exceeding expectations. +Ability to work well as part of a team as well as using initiative. +You are able to manage competing priorities and able to deliver on time with high accuracy. +You are good with numbers and quick at mental math. +You have excellent oral and written English communication skills. +Amazon experience is a plus. The process: Video Screening - HR Interview - Assessment - Final Interview Benefits: +A supportive, diverse and global team with a brilliant culture. +A flexible (remote) working environment +Competitive compensation and benefits. +Annual company retreat. +Great opportunities to make the role your own and get involved with exciting projects.
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Full Time Remote
Europe
1 month ago
We are seeking a driven and enthusiastic Customer Service Representative to join our remote Customer Service team. The successful candidate will have direct interaction with customers via phone and will be responsible for recommending products, resolving inquiries and processing orders while maintaining a high standard of service and professionalism. You will be an effective multi-tasker who is able to enjoy repetitive duties with high volume of customer inquiries and exhibit patience and attention to detail as you focus on completing tasks quickly and accurately. You also thrive in being part of a team, working collaboratively with others in your group and in other departments. The goal is happy customers who will buy from us again and again! It’s not just ATV Global, we currently have 15 companies in the group and 22 brands within our portfolio selling over 350 product concepts in the US, UK, France, Germany, Italy, Spain. We are amongst the top 30 Amazon sellers in the world right now! ATV moves forward with an increased focus on product innovation and diversification as the global consumer base continues to place increased emphasis on eCommerce as their preferred method of shopping. We are incredibly proud of our accomplishments as a team, and we have ambitious goals for the future! By pairing ourselves with like minded individuals, we continue to work together and lead the industry in terms of value added quality products and customer experience. We want to be the Customer’s choice for their online shopping needs. Here’s what happened in your first year: +You have successfully prioritised and processed customer orders, complaints and requests submitted by telephone, email, live chat or social media messaging achieving departmental KPI’s and response times. +You have successfully resolved customer complaints and questions from our Amazon stores platform utilising email and SMS giving an exceptional customer experience providing the best course of action for every customer’s unique situation. +You have classified all the customer complaints within Zendesk, so that the quality control team can address any recurring issues. +You have successfully supported the further development of our FAQ knowledge base and templates to increase speed of response. +Birds of the same feather flock together. With your can-do and high-performance attitude, you have developed mutual respect and friendships among you and other team members at ATV Global. +Because ATV Global provides every team member with an environment that promotes stability as well as opportunity you have never been as engaged and fulfilled in your day-to-day work. You worked in a challenging environment that promotes stability as well as growth and opportunity. What you'll do: +Manage multiple software applications (email, chat, phone) and technology platforms to provide front line support to customers as well as support offline projects. +Monitor inbound and outbound customer messages from: Amazon messages, support inbox, brand website messages and text magic etc. +Handle a large volume of inbound calls and perform call backs where necessary. +Ensure customer queries are answered effectively and in an efficient manner. +Raise tickets for each customer interaction and classify them accurately so as to track customer trends and quality issues. +Answering customer queries through Facebook chat messenger. +Answer product-specific customer queries from "Amazon Question and Answers". +Processing customer orders through our E commerce platform through to suppliers. Requirements: +1+ years previous Customer Service Experience within E-commerce. +Fluent Spanish (oral and written) +Telephone work is essential. +You are enthusiastic about service and exceeding expectations. +Ability to work well as part of a team as well as using initiative. +You are able to manage competing priorities and able to deliver on time with high accuracy. +You are good with numbers and quick at mental math. +You have excellent oral and written English communication skills. +Amazon experience is a plus. The process: Video Screening - HR Interview - Assessment - Final Interview Benefits: +A supportive, diverse and global team with a brilliant culture. +A flexible (remote) working environment +Competitive compensation and benefits. +Annual company retreat. +Great opportunities to make the role your own and get involved with exciting projects.
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Freelance Remote
Anywhere
1 month ago
We are looking for an experienced Vendor/Program Manager to organize and coordinate programs. You will provide strategic guidance to teams and project managers in ways that promote the company’s culture. You will also oversee the progress of operations. The ideal candidate will be an excellent leader that will have experience in managing staff of different disciplines to produce results in a timely manner. They will also be able to develop efficient strategies and tactics. The goal is to ensure that all programs deliver the desirable outcome to our organization. Responsibilities: Formulate, organize and monitor inter-connected projects Decide on suitable strategies and objectives Coordinate cross-project activities Lead and evaluate project managers and other staff Develop and control deadlines, budgets and activities Apply change, risk and resource management Assume responsibility for the program's people and vendors Assess program performance and aim to maximize ROI Resolve projects' higher scope issues Prepare reports for program directors Requirements: Proven experience as a Vendor/Program Manager or other managerial position Thorough understanding of project/program management techniques and methods Excellent Knowledge of performance evaluation and change management principles Excellent knowledge of MS Office; working knowledge of program/project management software (Basecamp, MS Project etc.) is a strong advantage Outstanding leadership and organizational skills Excellent communication skills Excellent problem-solving ability B.Sc./BA diploma in management or a relevant field; M.Sc./MA is a plus
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Full Time Non-Remote
Timisoara, Romania
$25.9k - $29.4k per year 2 months ago
Title: Team Lead Operation - FULLTIME Location: Timisoara, Romania German or French language proficiency is a must Key responsibilities · To motivate, develop and mentor team members in a dynamically changing environment · Drive process performance to achieve and exceed SLA deliverables · Lead and deliver complex client engagements that help identify, design, and implement creative business solutions for the company · Provide excellent customer service and determine the needs of the client. · Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance · Manage Shrinkage, Productivity, and control attrition · Manage dips in performance with adequate reinforcement plans proactively · People management and associated responsibilities like performance and development management · Ability to communicate well and manage relationships with internal and external contacts · Manage & delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs · Understanding of processes run by team and ability to bring in improvements and efficiencies within operations · Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness · Conduct Team Huddles to discuss process updates, feedbacks, and key focus points for the day · Answer and manage client queries/complaints across LOBs, rectify issues, and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions · Able to mentor team in process & quality parameters · Perform Root Cause Analysis to identify key AFIs and create action plans/goals to improve · Create, Publish and Maintain operations related reports in a timely manner · Discover training needs and support in training to provide the necessary coaching on ground · Collaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance · Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
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Full Time Remote
North and South America
2 months ago
What you will be doing? · Support all users of the platform before, during, and after their event · Run regular webinars for event organizers and exhibitors · Help the event team create content for attendees, exhibitors and organizers · Provide online and/or onsite support for events throughout their duration Your profile · Prior experience in customer service, support or project management · Experienced and/or interested in tech and events · Excellent interpersonal skills · Collaborative with the ability to work autonomously · Service oriented & empathetic toward clients · Startup mindset - ready to learn, adapt, and initiate quickly · Passionate, proactive, and involved · Optimistic and calm when under pressure · Fluent in English and Spanish (any other language would be appreciated!)
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Full Time Remote
Anywhere
$300 - $800 per month 2 months ago
We are currently looking for smart and energetic candidates to join as Virtual Assistant for our Customer Care/Operations Team serving the Americas time zone. Responsibilities Customer Follow-up Understand customer needs Process new customer requests Review and answer online chats Review and answer voicemails and phone calls Review and answer company WhatsApp messages Review and answer customer Emails Customer Management Create working relationships with customers Provider exceptional customer service Delight customers with professionalism, relationship, and results Coordinate active communication between patients and providers Train the customer team on basic functions of our CRM. Customer Pipeline Management Prioritize customer requests based on needs Contribute towards meeting monthly customer goals Identify challenges and resolve issues related to coordination efforts Communicate clearly and professionally both verbal and written Represent the company and its products in an ethical and professional manner Required Skills Timing - 9AM - 6PM MST Proficient in oral and written English and communication Ability to analyze information professionally Basic technical support knowledge and computer skills background, use spreadsheet, word processing, presentation, and email software applications Effective listener and understanding customer expectations Ability to work remotely, reaching international customer base Use the latest communication technologies such as Skype, Online chat, WhatsApp, Emails etc. If interested, please send us your CV to email: assistant.va1@placidway.com We will be in touch with the best candidates to schedule interviews
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Full Time Remote
Anywhere
2 months ago
We are looking for Regional Account Managers to create long-term, trusting relationships with our customers. The Account Manager will oversee a portfolio of assigned customers, maximize lead conversion and revenue generation opportunities, and actively seek new business development opportunities. A successful Account Manager should collaborate with the team to achieve quotas while keeping our customers satisfied and engaged with our products and services in the long-run. The ideal candidate will have a proven track record in meeting goals, managing customer pipeline, strong negotiation skills, work with minimal supervision; be efficient and proactive in completing tasks; be flexible and demonstrate closing deals skills. The role demands a leader with a sharp mind and the ability to coach, advise, motivate customers and their team to deliver highly successful accounts. Main Responsibilities: Key Account Management Create strategic customer relationship to maximize revenue potential from each key account Upsell and identify different potential solutions by understanding customer needs Train and manage key customer personnel to increase productivity and efficiency Delight customers with professionalism, relationship, and results. Revenue Management Understand customer conversion rate and create solutions to exceed quarterly goals Own and manage customer account performance to meet and exceed monthly and quarterly revenue projections Identify emerging markets and market shifts while being fully aware of new products and competition status Pipeline Management Manage large number of inquiries through effective lead management funnel for key accounts Understand the pipeline management process and guide the customer to create an effective pipeline which will deliver strong results Customer Service Maintain high standards of customer service and create customer focused processes Customer Account Manager Qualifications/Skills: Strong communication skills Creating and implementing a customer success plan Strong negotiation skills Meeting revenue performance goals by monitoring progress Analyzing customer data Presentation skills Management and leadership skills Mentoring and coaching customer teams Education and Experience Requirements: Bachelor’s degree Two to three years of experience as sales manager Three to five years of customer management experience Proven track record of positive customer performance Proficient in CRM systems, MS Office applications Professional level experience in a virtual environment; Online customer management experience / remote job experience is key Fluent in English, both speaking and writing. Other languages like Spanish. is considered a plus Compensation base plus incentive based on performance. If interested, please send us your CV to email: assistant.va1@placidway.com. We will be in touch with the best candidates to schedule interviews.
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Full Time Remote
Anywhere
5 months ago
**WANTED:** Highly Motivated Self-DrivenCommunity Manager To Help Our Customers Be Heard & Deliver Our Marketing Messages This is a full-time remote position! **Your role** Interacting with our community via social media forums to deliver our teachings to our customers by answering posts and comments, announce updates, and listen to our members for possible future developments. We are looking for someone with experience in the field that will keep our community engaged and exciting. You will communicate with customers primarily on Facebook; however, some email and direct messaging will be involved as well. If you’re searching for a job that allows you the flexibility to work from wherever you’d like and still be a key part of a movement, this could be a perfect match for you. We’re helping small businesses, agencies, and entrepreneurs to get back on their feet, grow faster, and raise the standard of quality for their customers like we do for our own. **Your Responsibilities Will Include:** Manage our forums on social media. Develop social media strategies and presentations to clients. Evaluate metrics, monitor, track, and report on feedback and online reviews. Provide engaging text, image, and video content for our social media forums and professional accounts. Build relationships with customers. Setting and implementing social media and communication campaigns to align with marketing strategies. Provide support to customers on various communication channels. Analyze issues and address solutions including the many departments of our company. Build community and boost brand awareness. Engage with our online community and respond to comments and requests. Devise and implement community communication initiatives. Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency. You’ll be provided with everything you’ll need for success, including: Proven and tested scripts, processes, and training to support all your work and tasks. Helpful and ongoing feedback, with direct contact not only to the support manager but other company managers and directors as well. A valuable opportunity to learn, grow, and become even more successful customer success professional, with a company founded on the values of continual learning and growth. The opportunity to have fun every day with a team of passionate, hard-working people just like you!! **Preferred Skills And Experience** Social Media knowledge. Experience with content creation and Social Media management. Ability to critically analyze and optimize results on each platform. Basic knowledge of Ads on various platforms. Creativity, autonomy, and proactivity. Proven work experience as a community manager. Experience planning and leading community initiatives. Ability to identify and track relevant community metrics. Ability to interpret website traffic and online customer engagement metrics. Excellent verbal communication skills. Excellent writing skills. Excellent interpersonal and presentation skills. Knowledge of online marketing. Attention to detail, critical-thinker, and problem-solver. A degree in communication, English, journalism, marketing or related field is preferred. Proficiency with Facebook, Instagram, LinkedIn, Twitter, and YouTube is essential. Two years of experience managing virtual communities and forums, or customer support. Knowledge of marketing trends and techniques. Superb time management skills. If this role sounds like the ideal opportunity for you right now APPLY NOW using this link: **https://ampifire.applytojob.com/apply/z3lAwmV24R/SelfDriven-Community-Manager?source=RemoteHub **About us** We're a rapidly growing tech start-up and every person on Our Team matters. We provide flexible working hours and location independence to ensure a healthy work/life balance so we can all continue to work and grow together. With over 30+ people across 10+ different countries working with us now, you'll get to interact with a whole host of characters from all walks of life, with many shared values. AmpiFire grew from a need to “Level The Playing Field” against bigger businesses that bully smaller competitors, even when ‘the little guy’ serves their customers and communities better! So we Empower The Underdog by getting them greater exposure and attention online – allowing them to spread their message in a way that really has an impact and lets them grow. That is Our Mission – and that will be the noble cause you become part of (and get rewarded for) when you join us. Job Types: Full-time, Contract
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Full Time Non-Remote
Morrisville, NC, United States
6 months ago
As the leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are looking for a Customer Returns Specialist to join our Repairs team in our Morrisville, NC offices. The Customer Returns Specialist will help play a key role in maintaining the utmost in customer satisfaction in customer service returns and tracking all orders and status reports. Customer satisfaction is to be maintained through ownership and working with team-members and other departments, as needed, to reach resolution on all customer requests as well as proactively keeping customers informed. Primary responsibilities: - Process customer returns promptly according to established department policies and procedures. - Respond promptly to all customer requests for information, general inquiries, or follow-up. - Provide proactive reports, data, follow-up, etc., to keep customers, both internal and external, informed as to the status of their returns utilizing inputs from all internal and external sources. - Review open returns daily for completed returns – generate quotes to customers for POs when applicable. - Instruct shipping to ship completed returns to customer promptly – Notify Customer. - Responsible for data entry using Microsoft Dynamics AX. - Run weekly RMA status meeting with department. - Develop a general understanding of all relevant Clever Devices products. - Contributes to the development and maintenance of standards, policies, and procedures regarding customer returns. - Regularly provides feedback on the soundness and effectiveness of the Customer Returns - Department’s policies and procedures. - Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the Customer Returns area. - Provides back-up support to other group members in the performance of job duties as required. - Professionally handle incoming requests from external and internal customers and ensure that issues are resolved both promptly and thoroughly. - Thoroughly and efficiently gather customer information and educate the customer where applicable. - Maintain a balance between company policy and customer benefit in decision making. - Handles issues in the best interest of both customer and company. - Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. Skills required: - 5+ years experience in B2B customer service, preferably in a technical organization required. - Must be detail-oriented. - Must posses the ability to communicate directly with external customers, as well as across all levels of Clever Devices. - Negotiation and influencing skills are required. - Superior troubleshooting skills with ability to organize & prioritize numerous complex tasks - Intermediate to advanced PC skills, specifically with Excel, as well as ability to use ERP programs such as Microsoft Dynamics AX/D365. - Highly developed sense of integrity and commitment to customer satisfaction. - Demonstrate passion for excellence with respect to treating and caring for customers. - Must have the ability to maintain a pleasant, patient, and friendly attitude when dealing with high priorities and difficult situations. - Must have the confidence and ability to make difficult decisions in short timelines. - Willingness to work a flexible schedule and occasional overtime when needed. - Possess a dedicated work ethic and team player mentality. - Can Perform occasional light lifting, no more than 20 lbs. - College degree preferred.
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Freelance Remote
Philippines
11 days ago
JOB DESCRIPTION 1. Follow up the company's overall market and product target strategies, formulate service indicators, adjust customer service directions and supervise implementation. 2. Responsible for the daily management of the customer service department, implement the company's various rules and regulations, and be responsible for the formulation and implementation of various specifications and procedures. 3. Regularly review the service quality indicators and the implementation results of various processes, and make internal improvements and optimizations to enhance customer satisfaction. 4. Identify mid-level managers, formulate short, medium and long-term talent training and arrangements to ensure long-term career development of talents. 5. Supervise the work efficiency and output of the team, formulate various internal management rewards and punishments rules, and ensure the efficient work of the team. 6. Collect, analyze, and report on customer experience, refine major issues and provide various departments to improve and collaborate. 7. Investigate various service indicators in the market to ensure that customer service is better than the market level. 1、跟进公司整体市场、产品目标策略,制定服务指标,调整客户服务方向并监督执行。 2、负责客服部门的日常管理,执行公司的各项规章制度,并负责各类规范、流程制定与执行。 3、定期检视服务质量指标与各项流程执行成果,对内进行改善及优化,提升客户满意度。 4、识别中級管理人员,制定短中长期人才培养与安排,确保人才长久职涯发展。 5、监督团队工作效率与产出,制定各项内部管理奖惩规章,保障团队工作高效。 6、汇整、分析、汇报客户体验情况,提炼重大问提供各部门改善协做。 7、市场各项服务指标调查,确保客户服务情况优于市场水平。 REQUIREMENT 1. Graduated from a bachelor’s degree or above 2. More than five years of work experience in a large factory. POGO industry experience preferred. More than 50 people or team management experience 4. Familiar with the rules of game 5. Proficient in various speech writing, copywriting and other related experience and ability 6. Customer service, call system maintenance and other relevant experience 7. Proficient in data analysis such as Excel reports, aggregation ability 8. Good communication and summary reporting ability" 1、本科或硕士以上毕业 2、五年以上大厂工作经验,有BC行业经验者优先 3、50人以上或创立团队管理经验 4、熟悉行业体育、彩票、百家乐玩法规则 5、精通各项话术编写、文案等相关经验及能力 6、客服、呼叫系统电维等相关经验 7、精通Excel报表等数据分析、汇整能力 8、良好的沟通与汇总报告能力" BENEFITS 1. 13th Month pay/ annual Bonus 2. 4 meals/day *includes free drinks, fruits and snacks 3. Birthday Gift 4. Team Building Fund 5. Attendance Bonus 6. Performance Bonus 7.HMO / Medical Insurance Benefits 8. Annual Leave 9. Accommodation: 4 pax/room, the employees requires live in company dormitory who can’t go back home during the epidemic, after then can go back home according to your own decision. Free dormitories are only applicable for the following position/department after pandemic: 10. Shuttle Service INTERVIEW PROCESS 2 rounds NOTICE FOR REFERRER 1. Working hours: 9 hours/ day, 6 days/ week 2. What nationalities? Chinese only (No Taiwanese/ Hongkong citizen) 3. Experience in POGO industry is a must? No, just a priority 4. Open for candidatest that are in China at the moment? YES 5. Company provide working visa, flight ticket, meals, accommodation? YES, company will shoulder all expenses. But at the moment, candidates must accept to stay in company condo and unable to go out of the building till the covid is controlled. 6. Require English speaking? NO 7. What is age's requirement? Below 35
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Freelance Remote
Philippines
1 month ago
USD UP T0 5000 JOB DESCRIPTION - Support customer online by chatting, emailing or social apps - Escalate issues to related departments REQUIREMENT 1. Must be able to speak Chinese and have good communication and understanding skills. 2. Good character, good execution and obedience. 4. Daily users who are familiar with banks and USB-Shield are preferred. 3. Be careful and meticulous, have a strong sense of responsibility, have the ability to learn quickly, have a team spirit, cooperate with the team, and obey the arrangement; 4. Familiar with the use of computers and various office software, familiar with online banking, Alipay, WeChat and other payment methods; 5. BC experience Operation, deposit and withdrawal position experience is preferred 6. No nationality limit, Chinese can be accepted, novices can be accepted, and job responsibilities can be cultivated : 1. Teamwork to complete daily operations to ensure that the output of their own jobs can achieve the expected results. 2. Complete the tasks assigned by the superiors and complete the task delivery within the promised time. 3. Ability to take the initiative to take over and assist the tasks of other positions in the team to complete the 1.要求会中文,有良好的沟通与理解能力。 2.品行端正,有着良好的执行力与服从力 4.熟悉各银行及U盾的日常使用者优先。 3. 认真细致,贵任心强,强具备快速学习能力,有团队合作精神,配合团队,服从安排; 4. 熟悉计算机以及各种办公软件使用,熟悉网银、支付宝、微信等支付方式; 5. BC经验运营,出入款岗位经验者优先 6. 不限国籍,会中文即可,接收小白,可培养 岗位职责: 1.团队协作完成日常运营工作,确保自己岗位工作的产出,可达到预期效果。 2.完成上级领导布置的任务,在承诺时间内完成任务交付。 3.能够在完成本职工作的情况下主动承接并协助团队其他岗位的任务完成 BENEFITS salary and benefits: Chinese employees: ※Probation period of RMB 12,500 + full attendance bonus of RMB 500, 1-3 months to be converted, excellent performance can be applied for conversion in advance, ※Regular RMB 14500 + full attendance award RMB 500, monthly performance of RMB 1000, RMB 3000, RMB 5000 will be issued according to work performance, and the seniority award will be capped at RMB 300-3600. Foreign employees (Vietnam, Thailand, Cambodia, Malay, etc.): ※Probation period of RMB 11,500 + full attendance award RMB 500, 1-3 months to become regular, excellent performance can apply for regularization in advance, ※ regularization RMB 13500 + full attendance award RMB 500, monthly basis Performance distribution performance ranges from RMB 1,000, RMB 3,000, and RMB 5,000, and the service age award is capped at 300-3600. Working hours: two shifts, 12 hours, 7:30-19:30, 19:30-7:30 Deputy team leader: probation period RMB 21,500 + full attendance award RMB 500, regularization RMB 22,500 Team leader: probation period RMB 28,500 + full attendance award RMB 500, regularization 29500, performance is not included. Staff salary composition: (base salary + full attendance award + service age award + performance) + benefits and other companies Provide dormitory, provide canteen, 1 month off for 4 days, full attendance award 500RMB; 2. The end of the year 13-16 salary, the birthday month pays a gift of 5000P, the Mid-Autumn Festival, New Year's Day and Spring Festival and other major festivals have holiday subsidies or bonuses 3. The company brings its own formal License, and apply for 9G work visa, so you have no worries about travel and work. ( Employment company applies for temporary work permit , and transfers to work for 9G work permit) 4. Fully furnished and fully equipped luxury hotel apartments with swimming pool, gym, etc. are provided free of charge; or 12,500P monthly accommodation subsidies for employees to rent houses on their own; 5. The company provides free meals Food, three meals, and fruit supply; 6. Training and growth: A complete training system (pre-job training for newcomers, coaching and training for mentors and apprentices, training for regularization, on-the-job training, and promotion training) help employees grow quickly. 7. 15 days of paid vacation for half a year of work (reward for workers without vacation is 7000 RMB) full-year can take another 15 days of paid vacation (same as above), the company reimburses air tickets; 8. The company organizes team building activities every month (1000P /Person); such as karaoke, dinner 中国籍员工: ※试用期12500+全勤奖500,1-3 个月转正,表现优异可提前申请转正, ※转正14500+全勤奖500,每月依据工作表现发放绩效1000,3000,5000不等,工龄奖300--3600封顶。 外籍员工(越南,泰国,柬埔寨,马来等等): ※试用期11500+全勤奖500,1-3 个月转正,表现优异可提前申请转正, ※转正13500+全勤奖500,每月依据工作表现发放绩效1000,3000,5000不等,工龄奖300--3600封顶。 上班时间:两班倒,12小时,7:30-19:30,19:30-7:30 副组长:试用期21500+全勤奖500,转正22500 组长:试用期28500+全勤奖500,转正29500,绩效另算 员工薪资构成:(底薪+全勤奖+工龄奖+绩效)+福利等 公司提供宿舍,提供食堂 1、月休4天,全勤奖500RMB; 2、年底13-16薪,生日当月发放礼金5000P,中秋、元旦和春节等重大节日都有节日补贴或奖金 3、公司自带正规牌照,并办理9G工作签证,让你出行工作无后顾之忧。(入职公司办理临时工签,转正办理9G工签) 4、免费提供全装全配豪华酒店公寓,配有游泳池,健身房等;或者每月12500P的住宿补贴员工自行租房; 5、公司免费提供餐食,三餐水果供应; 6、培训及成长:完善的培训体系(新人岗前培训、师徒传帮带培训、转正培训、岗中培训、晋升培训),帮助员工快速成长。 7、工作满半年享15天带薪假期(未休假上班者奖励7000人民币)满-年可以再休15天带薪假期(同上),公司报销机票; 8、公司每月组织团队建设活动(1000P/人);例如K歌,聚餐 INTERVIEW PROCESS 2 rounds NOTICE FOR REFERRER If you download job description and cannot read the Mandarin characters, please copy and paste to Microsoft word.
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Part Time Remote
Anywhere
$12k - $24k per year 2 months ago
At Torre Labs we are looking for a Applicant acquisition coordinator 🚀for an ambitious startup with an experienced team 🚀 Skills and experience needed: +1 years in Customer Service Language needed: English- Conversational - Spanish- Fully fluent Location: Remote (GMT-09:00 to GMT-01:00) Compensation: USD $ 12.000 to $ 24.000 / Per year Applying through Torre is super simple, using the following link https://torre.co/s/L8cT44lv87
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Full Time Remote
Latin America
$1k - $2k per month 2 months ago
We are looking for Regional Account Managers to create long-term, trusting relationships with our customers. The Account Manager will oversee a portfolio of assigned customers, maximize lead conversion and revenue generation opportunities, and actively seek new business development opportunities in Latin America. A successful Account Manager should collaborate with the team to achieve quotas while keeping our customers satisfied and engaged with our products and services in the long-run. The ideal candidate will have a proven track record in meeting goals, managing customer pipeline, strong negotiation skills, work with minimal supervision; be efficient and proactive in completing tasks; be flexible and demonstrate closing deals skills. The role demands a leader with a sharp mind and the ability to coach, advise, motivate customers and their team to deliver highly successful accounts. Main Responsibilities: Key Account Management Create strategic customer relationship to maximize revenue potential from each key account Upsell and identify different potential solutions by understanding customer needs Train and manage key customer personnel to increase productivity and efficiency Delight customers with professionalism, relationship, and results. Revenue Management Understand customer conversion rate and create solutions to exceed quarterly goals Own and manage customer account performance to meet and exceed monthly and quarterly revenue projections Identify emerging markets and market shifts while being fully aware of new products and competition status Pipeline Management Manage large number of inquiries through effective lead management funnel for key accounts Understand the pipeline management process and guide the customer to create an effective pipeline which will deliver strong results Customer Service Maintain high standards of customer service and create customer focused processes Customer Account Manager Qualifications/Skills: Strong communication skills Creating and implementing a customer success plan Strong negotiation skills Meeting revenue performance goals by monitoring progress Analyzing customer data Presentation skills Management and leadership skills Mentoring and coaching customer teams Education and Experience Requirements: Bachelor’s degree Two to three years of experience as sales manager Three to five years of customer management experience Proven track record of positive customer performance Proficient in CRM systems, MS Office applications Professional level experience in a virtual environment; Online customer management experience / remote job experience is key Fluent in English and Spanish, both speaking and writing. Compensation base plus incentive based on performance. If interested, please send us your CV to email: assistant.va1@placidway.com. We will be in touch with the best candidates to schedule interviews.
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Full Time Non-Remote
Abu Dhabi, United Arab Emirates
2 months ago
Job Description: • Solid understanding of hospitality management and methods to ensure customer satisfaction. • Supervising all store operations like scheduling, training, ordering supplies, opening and closing store and keeping a record of the cash register and cash deposits. • Managed daily operations of the Spa including placing and tracking orders for spa supplies and equipment. • Enforcing internal policies and procedures to ensure the safety of the clients and also the employees. • Assist with Promotions and Sales • To assist with the recruitment, appointment, induction and relevant training of new employees to ensure that the spa service levels are met at all times Qualifications: • At least a bachelor's degree in business management, hospitality management or business administration. • The ability to confidently hold a conversation in Arabic and English • Must have at least 4 years experience as a Manager in a Spa/Salon or Hotel Industry • Can join immediately • Must be Male as we are a Gents Spa • Can relocate to Abu Dhabi, UAE • Having UAE Driving License is an advantage
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Freelance Remote
Anywhere
3 months ago
We are looking for Account Managers to create long-term, trusting relationships with our customers. The Account Manager will oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. A successful Account Manager should collaborate with the team to achieve quotas while keeping our customers satisfied and engaged with our products and services in the long-run. The ideal candidate will have a proven track record in meeting goals, managing customer pipeline, strong negotiation skills, work with minimal supervision; be efficient and proactive in completing tasks; be flexible and demonstrate closing deals skills. The role demands a leader with a sharp mind and the ability to coach, advise, motivate customers and their team to deliver highly successful accounts. Main Responsibilities: Key Account Management Create strategic customer relationship to maximize revenue potential from each key account Upsell and identify different potential solutions by understanding customer needs Train and manage key customer personnel to increase productivity and efficiency Delight customers with professionalism, relationship, and results. Revenue Management Understand customer conversion rate and create solutions to exceed quarterly goals Own and manage customer account performance to meet and exceed monthly and quarterly revenue projections Identify emerging markets and market shifts while being fully aware of new products and competition status Pipeline Management Manage large number of inquiries through effective lead management funnel for key accounts Understand the pipeline management process and guide the customer to create an effective pipeline which will deliver strong results Customer Service Maintain high standards of customer service and create customer focused processes Customer Account Manager Qualifications/Skills: Strong communication skills Creating and implementing a customer success plan Strong negotiation skills Meeting revenue performance goals by monitoring progress Analyzing customer data Presentation skills Management and leadership skills Mentoring and coaching customer teams Education and Experience Requirements: Bachelor’s degree Two to three years of experience as sales manager Three to five years of customer management experience Proven track record of positive customer performance Proficient in CRM systems, MS Office applications Professional level experience in a virtual environment; Online customer management experience / remote job experience is key Fluent in English, both speaking and writing. Other languages like Spanish. is considered a plus Compensation base plus incentive based on performance. If interested, please send us your CV to email: assistant.va1@placidway.com. We will be in touch with the best candidates to schedule interviews. Please fillout brief assessment: https://forms.gle/ajirqVJGZFu418wM7
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Freelance Remote
Anywhere
4 months ago
We are currently looking for smart and energetic candidates to join as Virtual Assistant for our Customer Care/Operations Team serving the Americas time zone. Responsibilities: Review and answer chats Review and answer voicemails and phone calls Review and answer company WhatsApp messages Process new customer requests Email Management Customer Content Posting Email campaigns to customers Use the latest communication technologies such as Skype, Online chat, WhatsApp, Emails etc. Communicate clearly and professionally both verbal and written Represent the company and its products in an ethical and professional manner Required Skills: Timing - 9AM - 6PM MT Proficient in oral and written English and communication Ability to analyze information professionally Analytical skills Basic technical support knowledge and computer skills background, use spreadsheet, word processing, presentation, and email software applications Effective listener and understanding customer expectations Ability to work remotely, reaching international customer base If interested, please send us your CV to email: assistant.va1@placidway.com We will be in touch with the best candidates to schedule interviews
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Full Time Remote
China
$800 per month 4 months ago
We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels. Your role is to support and understand our users' demands. You have to assist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs. You also have to answer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and more. You'll also do other tasks like translation and product testing. This is a permanent remote, so you can work from anywhere! This project requires: -Great Chinese and English communication skills, both written and oral -Customer support experience in a fast-paced environment -Knowledge of Domains, SEO, and Analytics is a plus! -Must be able to work remotely and full-time (at least 40 hours per week) -Can work during holidays and the weekends -Laptop/computer and a stable internet connection